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ØlluminatiBryghusmedarbejder
Sep. 2025Viborg Municipality, Central Denmark Region, Denmark
AppleSenior Systems Engineer
Jan. 2007 - Dec. 2022Austin, Texas, United States➥ Trusted advisor to Apple's Higher Education customer helping build world class solutions and practices. ➥ Deeply understand the deployment, management, integration, and security needs within our customers' institutions and their long term technology goals. Remove barriers enabling customer readiness for Apple's platform. Advocate and assist in creating successful Apple customers. ➥ Work collaboratively across Apple, sales organizations, channels, and third party solutions partners to change the way people work. ➥ Deep domain specialists. Consult on the most innovative solutions for education through the use of our platform that technologies. ➥ Build strategic plans with Apple's sales, engineering, product marketing and support teams. We lead complex and long term architecture, development, and deployment conversations. ➥ Design, author, and deliver learning experiences and technical documentation both within Apple and to our customers. ➥ Evolved sales team culture with newer Account Executives, transitioning from a transactional technical support model to a proactive, relationship-based sales approach. ➥ Mentored employees to the role through job rotation programs leading to over double the number of AppleCare and Apple Retail employee interest in our roles. ➥ Sourced, tested, and rolled out the IBM Watson Platform, improving the ability to educate customers in best practices around deploying Apple products.
APPLE INC.Senior Systems Engineer
Jan. 2007 - Dec. 2022Austin, Texas, United States➥ Trusted advisor to Apple's Higher Education customer helping build world class solutions and practices. ➥ Deeply understand the deployment, management, integration, and security needs within our customers' institutions and their long term technology goals. Remove barriers enabling customer readiness for Apple's platform. Advocate and assist in creating successful Apple customers. ➥ Work collaboratively across Apple, sales organizations, channels, and third party solutions partners to change the way people work. ➥ Deep domain specialists. Consult on the most innovative solutions for education through the use of our platform that technologies. ➥ Build strategic plans with Apple's sales, engineering, product marketing and support teams. We lead complex and long term architecture, development, and deployment conversations. ➥ Design, author, and deliver learning experiences and technical documentation both within Apple and to our customers. ➥ Evolved sales team culture with newer Account Executives, transitioning from a transactional technical support model to a proactive, relationship-based sales approach. ➥ Mentored employees to the role through job rotation programs leading to over double the number of AppleCare and Apple Retail employee interest in our roles. ➥ Sourced, tested, and rolled out the IBM Watson Platform, improving the ability to educate customers in best practices around deploying Apple products.
AppleContent Developer | Project Manager | Team Manager
Jan. 1997 - Dec. 2006Austin, Texas, United States➥ Contributed to the development of training materials, content, and courses that facilitated successful product launches, closed knowledge/skill gaps, and elevated employee performance. ➥ Developed and delivered training materials for new hardware products in partnership with Product Engineering and Marketing teams. ➥ Worked with AppleCare business owners to schedule and plan courses; determined optimal course type and length to maximize learning effectiveness. ➥ Orchestrated capacity planning efforts for agents attending courses. ➥ Coordinated and implemented hundreds of training projects impacting global AppleCare agents. ➥ Managed external vendors, collaborating to ensure on-time training delivery. ➥ Compiled and analyzed participant feedback to determine overall course effectiveness and improve existing training products. ➥ Briefed sales teams on New Product Introductions (NPIs) to provide just-in-time knowledge and increase product familiarity. ➥ Collaborated on the establishment of the AppleCare New Product Process; streamlined the information dissemination process related to pre-released products coming from Apple Marketing and Engineering teams.
APPLE INC.Content Developer | Project Manager | Team Manager
Jan. 1997 - Dec. 2006Austin, Texas, United States➥ Contributed to the development of training materials, content, and courses that facilitated successful product launches, closed knowledge/skill gaps, and elevated employee performance. ➥ Developed and delivered training materials for new hardware products in partnership with Product Engineering and Marketing teams. ➥ Worked with AppleCare business owners to schedule and plan courses; determined optimal course type and length to maximize learning effectiveness. ➥ Orchestrated capacity planning efforts for agents attending courses. ➥ Coordinated and implemented hundreds of training projects impacting global AppleCare agents. ➥ Managed external vendors, collaborating to ensure on-time training delivery. ➥ Compiled and analyzed participant feedback to determine overall course effectiveness and improve existing training products. ➥ Briefed sales teams on New Product Introductions (NPIs) to provide just-in-time knowledge and increase product familiarity. ➥ Collaborated on the establishment of the AppleCare New Product Process; streamlined the information dissemination process related to pre-released products coming from Apple Marketing and Engineering teams.
AppleTechnical Support Engineer
Jan. 1992 - Dec. 1997Austin, Texas, United States➥ Facilitated advanced technical support for Education institutions. ➥ Supported Apple Authorized Service Providers with support for servicing (repair) of Apple products over the phone as well as performing repairs when necessary in office. ➥ Trained AppleCare Tier 2 on supporting Microsoft Windows internally. ➥ Worked with higher tier support organizations in escalating complex or incorrectly routed cases. ➥ Wrote and contributed to internal and public AppleCare articles and guides. ➥ Participated in pre-release product and documentation reviews, providing input into hardware serviceability and accuracy/readability of documentation. ➥ Built relationships with higher tier and adjacent business organizations providing customer feedback and input into support processes.
APPLE INC.Technical Support Engineer
Jan. 1992 - Dec. 1997Austin, Texas, United States➥ Facilitated advanced technical support for Education institutions. ➥ Supported Apple Authorized Service Providers with support for servicing (repair) of Apple products over the phone as well as performing repairs when necessary in office. ➥ Trained AppleCare Tier 2 on supporting Microsoft Windows internally. ➥ Worked with higher tier support organizations in escalating complex or incorrectly routed cases. ➥ Wrote and contributed to internal and public AppleCare articles and guides. ➥ Participated in pre-release product and documentation reviews, providing input into hardware serviceability and accuracy/readability of documentation. ➥ Built relationships with higher tier and adjacent business organizations providing customer feedback and input into support processes.
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