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Work Background
Priority Accounts Manager
PwCPriority Accounts Manager
Oct. 2023Dubai, United Arab Emirates- Spearheaded Annual Account Planning Workshops for key clients, including ADNOC, TAQA, MASDAR, and the Department of Energy, aligning solutions with client needs and goals. - Fostered relationships with senior stakeholders, uncovering new business opportunities and expanding client portfolios. - Organized high-impact account calls and presentations to enhance service delivery and client engagement for Mubadala. - Delivered strategic insights and data-driven recommendations to senior leadership, significantly influencing decision-making processes. - Leveraged advanced tools such as Salesforce, Power BI, SAP Ariba, and client dashboards (e.g. Zycus & Maximo) to streamline account management and optimize operations.
Senior Project Development Leader
Phoenix Geo-Services Ltd.Senior Project Development Leader
Jan. 2020 - Jul. 2023Cairo, Egypt- Analyzed the Egyptian market and developed operation strategy-setting to enable the company to deliver on its growth target. - Fully managed and led our client-base expansion program, introducing our exclusive aerial mapping technology to different public and private-sector partner institutions across Egypt. - Studied and illustrated how the use of drone photogrammetry facilitates and optimizes operations in sectors such as media, oil & gas, construction, mining, agriculture, system integration, land usage, mapping and more. - Led the pitch and talks regarding drone photogrammetry maintenance services for the energy sector at EGYPS to Egyptian ministers, country/executive directors, leaders of NOCs, IOCs, and IECs, whilst explaining and responding to enquires about the benefits of this technology compared to former conventional and traditional methods.
National Account Manager
Vodafone BusinessNational Account Manager
Jan. 2020 - Jan. 2021Egypt- Maintained and secured the workflow of customer accounts and provided ongoing tailored upgrade proposals for Vodafone Global Enterprise (VGE) - Marketed and sold 3 new business development solutions to twenty-five global clients - Expanded scope of work to acquire and expand on customer’s accounts
Accounts Operations Lead
GeocycleAccounts Operations Lead
Jul. 2017 - Nov. 2019Egypt- Maintained and secured the workflow of customer accounts after inflation during the economic recession and devaluation of the Egyptian pound. - Came up and implemented a new strategy after the government’s removal of fuel aided subsidiaries that resulted in more trips of waste material to the cement plant as well as opening a new stream of waste materials from the same customer and grabbing attention of new ones. - Developed business operations by producing ideas and solutions, including a successful initiative for a new feature on site that improved client experience and relations. - Provided ongoing tailored upgrade proposals and orchestrated all communications, internal and external work processes between different functions to lock new deals. - Applied knowledge from trainings, including CPI, to develop, optimize and improve workflow. - Led and supervised a team of 50 personnel towards the opening of a new subsidiary platform. -Performed general financial & accounting duties in order to generate invoices on time & manage Total Project’s cash-flow.
Senior Operations Manager
UberSenior Operations Manager
Aug. 2015 - Jun. 2017Cairo, Egypt- Managed and resolved driver-client issues by implementing innovative troubleshooting strategies. - Proposed and worked on innovative ideas to develop the application in a way that ensured smooth business operations - Tackled and resolved a number of persistent drivers' work issues. - Took charge solely to resolve any alleged conflict/issues of riders after completion of trips. - Coached, monitored and followed up the progress of Uber partners regarding remote on-boarding sessions
Measurements & Logging While Drilling Engineer
HalliburtonMeasurements & Logging While Drilling Engineer
Feb. 2013 - May. 2015Egypt-Examined all Logging-while-drilling tools on-site, managing & overseeing all maintenance calls. -Executed complete Rig Up/Rig Down of MLWD tools in field. -Monitored the tools’ performance using Insite Studio Programs. -Acquired & led the application of the knowledge of oil safety industry standards and regulations. -Built diverse & collaborative relationships with employees on-site, to ensure delivering on Business Targets.

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