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Work Background
IBMIBM Ask HR Global Operation, Transformation and Innovation Manager
Jun. 2021Budapest, HungaryResponsible for the implementation, development, maintenance of global dashboards in order to track monthly KPI's, right business control posture, GPA's , IBMer safe. Accountable also for all global innovation projects to prevent, reduce, automate workload
IBMHR@IBM Emea second line manager
Apr. 2016Budapest, Hungary
HR, Emea HR@IBM LeaderSecond line Manager
Apr. 2016 - Mar. 2022Budapest, HungaryPeople management of managers, ensure a year to year efficency gain, monthly KPI's achievement, talent development, keep a low attrition at center level, contribute to the global strategy with innovation, new ideas and passion for the business in a healthy environment where people are inspired to go the extra mila
IBMSales Transaction Support Manager for Italy and SPGI
Jul. 2009 - Apr. 2016Budapest• People Management • Smooth and cost efficient transition of activities from countries to the Center • Project Leader for Climate in STS • Proactive SLA and KPI management • Talent development • Process improvements
IBM ISSC KftBTO Manager
Jan. 2007 - Jun. 2009BudapestPeople Management • Daily operational report to IBM executive of operational status • Organization and management of all the new clients visit to the Center • Delivery excellence project management to ensure a cost effective delivery to our clients • Driving cost effective service delivery renewal project-delivery Excellence (based on LEAN methodology)
IBM ISSCProcurement Transition Manager for all the external clients
Jan. 2006 - Jan. 2007Budapest• People Management • Transition Manager Leader for new clients • Management responsibility over Business Continuity including planning • Maintain relationship with all the project stakeholders and sales reps to respond questions and doubts related to deliverables • Active participation in due diligence and client meetings • Gap analysis between client and Center processes
IBM ISSCGeneral Procurement Manager for the Nordic countries and Latin America
Jan. 2005 - Jan. 2006Budapest• People management • Management responsibility over service delivery for more than 15 countries • Monthly and quarterly achievement of KPI • Talent development coordinator for the Center
IBMGeneral Procurement Team Leader
Jan. 2004 - Dec. 2006Dublin-Budapest• Transfer of HC’s and activities from Dublin to Budapest • Drive the team to achieve operational results • Coordination of the hand holding activities performed by the Dublin Team
IBMHelpdesk Agent
Jan. 2003 - Dec. 2004• Solving supplier queries i.e. access and password queries, assistance on IBM e-invoicing systems including Purchase orders, credit notes and invoices related matters. • Liaise extensively with the EMEA procurement contacts as well as accounts payable, IBM buyers and to ensure resolution of problems is provided • Provide training to suppliers on the e-procurement applications available to date. Training mainly done by conference call with English, Spanish and Italian suppliers.
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