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Work Background
COMITES ( COMITATO DEGLI ITALIANI ALL ESTERO )Segretario Comites - circoscrizione consolare di Varsavia
Dec. 2021VarsaviaEnte pubblico - comitato di rappresentanza degli italiani residenti in Polonia - circoscrizione consolare di Varsavia.
NewTechLabChief Executive Officer
Jun. 2018Cracovia, Malopolskie, Polonia
CapgeminiSpecialista aziendale
Aug. 2017 - Jun. 2018Cracovia, Malopolskie, PoloniaDisney Italia - transition finance process
SaveYourBusiness.itCEO & founder - Business and Finance consulting
Oct. 2015Cracow, Lesser Poland District, PolandWe fully support you to run or to move your own business in Poland by providing short, medium and long cooperation. Additional services and support: - EU grants and financial services - Marketing - Business partners and investors research - Credit&Debt collection - Credit assessment - Debt recovery and legal support - Customer service - Sales support - Business consulting - Market research - Real estate Transition process support: - Optimization and Alignment - Impact assessment - Training - Ramp up - Stabilization - Go live Contacts: E-mail: [email protected] Phone: +48 535 566 519 Skype: saveyourbusiness www.saveyourbusiness.it
lowcosttravelgroupTeam Leader Credit Control
Jul. 2015 - Oct. 2015Cracow, Lesser Poland District, PolandMAIN DUTIES: - Manage the overall debt collections for all 2 main LCB ledgers (Global, Europe) - Ensure all trade accounts comply within their agreed terms on a regular basis, and provide training on credit control procedures, escalation process, objection handling and query management - Closely monitor the performance of the credit control team on a weekly basis - Set weekly cash targets for the team every Monday to Head of Credit Control - Report to the Head of Credit Control on a weekly basis and highlight key current issues & resolutions - Make sure that processes are complied with so that all receipt and refund allocations are accurately processed on a daily basis - Working with the accounting department on the first week of each month to discuss/correct any misallocations from the previous month - Supervise the cash validation executive so that, on a daily basis, all card transaction discrepancies are fixed - Ensure debt recovery services are also covered and legal proceedings requested with our company solicitor, if the credit control escalation process fails - Use the automated fraud report daily to make sure fraudulent trade bookings are cancelled on time with all partners in a cost controlled fashion - Provide any other support that may be required by the company, especially at financial year end, for auditing purposes - Performing periodic employee assessments, 1-2-1 meetings, team meetings ADDITIONAL DUTIES: Managing the credit control team to achieve the following on a timely and accurate basis: - Daily cash postings on our cash platform - Making sure misallocations and payment reversals are kept to a minimum: provide more training if necessary - Ensuring weekly statements are accurate and sent within the contractual agreed time-frame - Making sure contractual commissions are paid back in due course - Ensuring the escalation process is applied when a debt matter worsens - Supervising the processing of refunds and compensations on a daily basis
ShellRetail Credit & Debt collection coordinator
Apr. 2014 - Jun. 2015Cracow, Lesser Poland District, Poland- Deputy of Regional Business Finance & Credit Manager (stakeholder/onshore) - Approvals by SLA's (release customer orders, refund, repayment plans, write off, etc.) - - Coordinator of debt collection strategies - Assuring the working procedures are updated periodically (SOP’s) - Responsible for daily dashboard visual management - Team supporter and coordinator - Coach and develop the D.C. and C.A.A. team - Lead and motivate team members - Managing the quality end to end of debt collection process - Able to make decision - Able to develop staff through supervision and training - Reporting and presentation skills - Stakeholders management (customers, key accounts, business managers, credit managers, sales, etc..) - Escalations and follow up - Assign tasks to team members - Able to achieve results
ShellSenior credit analyst - debt collection - revenue,retail
Aug. 2013 - Apr. 2014Kraków Area, PoloniaI managed a portfolio of approximately 500 retail customers (members and owners) with around 400,000 Euro of daily overdue with a ratio of monthly recovery of 96,7%. I was responsible to monitoring critical customers. I planned actions to recovery/collect debt and the prevention of potential fraud to constantly aligning with stakeholders. I coordinated the daily actions of debt collection team for credit revenue retail department . I Analyzed overall credit exposure and payment behavior, bank guarantees, performing credit controls. I have contributed to simplify and improve, in efficacy and efficiency OTC process. At Shell I have gained a strong ability to identify and resolve problems. Top performer 2014/15 of revenue credit Italy retail department. OTHER MAIN DUTIES: - Stakeholders management - Daily calls with customers - Bank statements, clearing of incoming payments, changes of credit limits and creit exposure review - Repayment plans, Dunning letters (evaluation, preparation, execution) - Receive and give inputs to initiate legal and 3rd Party collections activity - Troubleshooting accounting issues - End2end knowledge of SEPA direct debit - Focal point of KPI - Escalations and follow up - Debt collection team supporter - Approvals by SLA (release customer orders, refund, repayment plans, write off, etc.) - Provide support to offshore Team Leader and Regional Credit Manager - Assuring the working procedures are updated periodically (SOP’s) - Backup of Team manager - Backup of Business Finance & Credit Manager (stakeholder) - Support and develop Accounts Receivable process - Establishes, implements, and maintains an effective delinquency control and follow-up - Transition (tools, process, etc..) - Aging reports During my career at Shell I was able to strengthen and increase the ability to control the stress generated by a work inclined to respect the deadlines and to solve problems with a very high coefficient of difficulty.
Social Service srlProject Manager
Aug. 2006 - May. 2012Pescara, ItaliaI worked from 2006 to 2012 as project team manager for a company of social care and health services. The services were delivered to elderly, disabled and sick people. - I was responsible for all start-up project and development plan (work instructions, procedures, code of conduct, OTC and B2B process) - Performed periodic employees assessments, 1-2-1 meetings, team meetings and review - Led and motivated a team of 35 people from different nationality - I managed all OTC and B2B team and activities - I was responsible to develop staff through supervision and training - Stakeholders management and process improvement - Recruitment process
Fater S.p.a. - Pampers,Linessenior production line operator
Jul. 2001 - Aug. 2006Pescara, Italia
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