Katie St Germain

Dispatcher/Customer Service @Mario's Towing

Data EntryCall CenterCustomer Service

Katie St Germain is a dedicated dispatcher at Mario's Towing, where she has been instrumental in optimizing response times and enhancing customer satisfaction. With nearly 9 years of experience in the towing industry, Katie excels at coordinating logistics and providing empathetic support to clients in stressful situations. Her innovative approach to streamlining communication between drivers and customers. Katie also is a detail orientated Traffic Management Planner for Community Traffic Control where she is responsible for drawing all the traffic management plans for the road crews, filling out and obtaining road usage permits from Ministry of Transportation, performing risk assessments and filling out the reports for each job as well as coordinating all schedules between contractors and the company team. She has over 3 years experience in this role and currently uses Invarion for her traffic plans. Outside of work she enjoys spending time with her family and her two German shepherds as well as gardening and travel. She is one of the most positive and hardworking people you will have the pleasure of working with!