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Work Background
UnifonicGroup Product Manager
Aug. 2024Dubai, United Arab Emirates
Unifonic IncProduct Manager
Nov. 2020 - Jul. 2024Key Achievements Launched an MVP of an omnichannel builder from scratch in just 5 months. Led the ideation of three new engagement products, expanding the company’s portfolio. Drove a growth product initiative, increasing gross margin from 19% to 25% in 6 months. Took leadership on some of Engagement products: overseeing four products across Email, Push, and WhatsApp technologies.
TelintelGeneral Product Manager
Apr. 2018 - Nov. 2020Bogotá D.C., ColombiaKey Achievements Led the development of a next-gen CPaaS platform, featuring multichannel campaigns, automation, analytics, white labeling, and reselling models. Launched the platform's second version, generating $100K in monthly revenue. Implemented the Agile SAFe framework, doubling team velocity. Built a design team to enhance product discovery through customer interviews and user testing.
TelintelSMS Operations Manager
Sep. 2015 - Apr. 2018Bogotá D.C., ColombiaKey Achievements Increased Revenue by $360K Annually: Designed and implemented a real-time OTP conversion rate algorithm, securing Apple SMS as a key client in LATAM by proactively monitoring and optimizing SMS performance. Reduced SMS Latency from Seconds to Milliseconds: Optimized routing logic and collaborated with SMSC providers to enhance message delivery speed and reliability. Automated SMS Testing & Performance Monitoring: Developed an in-house tool for real-time SMS testing, ensuring proactive issue detection and improved service quality. Expanded SMS Coverage in LATAM: Led the integration of new telecom operators, including Cable & Wireless Panama and Claro Costa Rica, to enhance SMS delivery quality. Built & Scaled SMS Operations: Transformed the team from a single NOC function into a structured organization with dedicated teams for Rates, Routing, NOC, and Billing, improving efficiency and service quality.
TelintelSMS NOC Manager
Jul. 2014 - Aug. 2015Key Achievements Implemented the company's first SLA framework, enhancing visibility on key metrics and improving NOC team performance, leading to a higher NPS score. Scaled the SMS NOC team from 5 to 10 members to support business growth. Redesigned the SMS NOC team structure, introducing a tiered system that improved efficiency in ticket resolution. Resolved a critical SMS DLR issue, fixing misconfigurations that prevented delivery notifications, significantly improving SMS quality and increasing message volumes.
TelintelSMS NOC LVL 2
Jun. 2013 - Jun. 2014bogotáKey Achievements Successfully led a full SMS platform migration, transferring 100% of client connections to a new data center within 6 months, ensuring a seamless transition with minimal disruption.
TelintelRetail Support Engineer
May. 2013 - Jun. 2013Bogotá D.C., ColombiaKey Achievements Setting up the foundation to Implement Asterisk as part of the company PBX.
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