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Work Background
DeliSky - Ordering VIP Inflight CateringCustomer Support Manager
Feb. 2017Switzerland
D.I. Bakeart LtdSales & Office Manager duties
Aug. 2016 - Jan. 2017Frenaros, FamagustaMeeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing
Vita al Mare LtdHR /Office Manager/PA/Financial Accountant/Customer Support /Compliance/Back office-redundant
Mar. 2014 - Sep. 2015Larnaca CyprusFinance and Corporate Services for over 20 clients worldwide(offshore and Cyprus companies)– Budgeting & Financial Reporting VAT& Tax (Malta and Cyprus) Preparation of monthly and quarterly/yearly accounts Liaise with company Auditors Overall accounting, audit and Human Resource activities Preparation of Shareholder, Director Resolutions based on templates for Maltese companies Liaise with company lawyers for preparation of bank account opening documents local and abroad/ auditors/Clients Supervising/Team Compliance (KYC) /Head of Back Office and Customer Service for Financial markets (experience in CRM systems and Zendesk software), Assigning leads, , Full operations of back office and accounting Supervising Account Department & Handling Compliance (KYC documents) for a forex company Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Reporting Skills Support company operations by maintaining office systems and supervising staff. Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Complete operational requirements by scheduling and assigning employees; following up on work results. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Maintain office staff by recruiting, selecting, orienting, and training employees. Maintain office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Contribute to team effort by accomplishing related results as needed.
24 OptionsSales Team Leader –Compliance –Coordinator-HR
Nov. 2012 - Nov. 2013LimasolHaving an average of 18.03% conversion rate as an Account Manager, I got promoted as an Office Team Leader and Coordinator as well as leading by close supervision my personal team” Chinese Desk”. Just by being an effective listener treating everyone fairly, making decisions, providing clear direction and giving that genuine interest to others every month I succeeded in the overall sale targets and goals Some additional duties were :Full function of CRM Database/Sales Rep Database quality checks/Authorisation of bonuses to clients /The power of closing a deal /Quality checks on affiliate and campaign leads/Analysing competitors to the company/Brainstorming with management promotions in order to accomplish more incoming customers/Budgeting reporting /Payroll reportingCustomer feedback- resolving issues
NewrestUnit Manager/Chief Accountant-
Apr. 2005 - Dec. 2012Larnaca Cyprus• Customer support • Budgeting and forecasting • VAT preparation • Payroll • Bank reconciliations • Credit/debt control • Preparation of management reports • Preparation of monthly and yearly balance sheets Key responsibilities: Liaise with local authorities and customers (travel agencies, airlines, tour operators etc) on a day to day basis. regarding issues related to unit operations • Monitor daily operation procedures (flight schedule, daily orders, ramp activity) and production activity (stores, production plan, food cost, inventory) • Manage all issues related to unit maintenance • Liaise with HO accounting department for the implementation of established procedures (petty cash, expenses, suppliers invoices, customs) • Manage overall HR policies and procedures ,Payroll up to 100 employees • Negotiations with Trade Unions(SEK,PEO) • Apply quality and processes defined by the group and requested by the local regulations, particularly HACCP & ISO procedures (this includes Aviation quality and safety) • Internal and External Audits (Financially and Operationally) • Experience with the IATA and customer audits • Travelling when required • Subsequently fulfilling Chief Accountant position with Internal Audits • Monthly reporting (Profits and loss,cash flows, budgets,food costs,labour costs etc) Reference available upon Request
Seaward ManagementFinance Manager-HR
Jan. 2003 - Mar. 2005Larnaca CyprusKey responsibilities for 4 local companies and 10 offshore companies Leading a team of 3 • Bookkeeping • Preparation of monthly and yearly balance sheets • Profit and loss statements • Preparation of management reports • Reconcile Offshore companies stocks exchange statement • VAT preparation • Liaising with the Company's Bankers • Administration (Registration/Change of name of offshore companies etc) • Double Tax Treaties for offshore companies • Multicurrency accounts • Cash flow management • Recording and reporting trading transactions with some offshore companies trading books • Preparation of the annual financial statements in accordance with International Accounting Standards including cooperation with the external auditors • Monthly payroll for four local companies and one offshore company (up to 200 employees) • Correspondence with clients
Helios Airways Ltd, CyprusDebit- Credit Controller/HR
Jan. 2000 - Dec. 2002LarnacaKey responsibilities: • Invoicing in/out flights • Receiving pre-payments prior to flight departures • Preparation of payroll for 250 employees with HR activities • Bank reconciliations • General accounting transactions •Payments to suppliers and reconciling the creditors statements
Stephanos Thompson Communications, CyprusChief Accountant
Sep. 1999 - Dec. 1999Larnaca CyprusKey responsibilities: • Posting previous three years’ bookkeeping entries to the company’s database • Credit control • Invoicing • Assisting in the preparation of the monthly and yearly trial balances and financial statements • Translation of various documents - Greek to English
Kriton Erotokritou Chartered Accountants, CyprusBookeeper/auditor
Jun. 1991 - Dec. 1994LarnacaKey responsibilities: • Accounting and auditing activities
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