AGATHA FRANCIS

Guest Experience Manager @JW MARRIOTT NAIROBI

Call Center SupervisorTelemarketerMarketing DirectorActorDirectorMarketingCall Center📝 Influencer or BloggerSingerCold Calling SpecialistCustomer ServiceEntertainmentAuthorCustomer Success ManagerChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistAssistantAdministrative AssistantArt ProducerPersonal AssistantExecutive AssistantOffice AssistantInfluencerProducerTranslatorLanguage SpecialistData EntryData Entry SpecialistTyping Specialist

Passionate and service-focused Front Office Operations Specialist with a strong background in guest seamless service delivery and elevated guest satisfaction. Experienced in complaint resolution, workflow maintain service excellence in dynamic hospitality environments. Adaptable, detail-driven, and committed to coordination, and VIP guest service delivery, with a proven ability to enhance operational efficiency and management, customer relations, OPERA PMS operations, and handling multi-line communications, ensuring enhancing operational efficiency, exceeding guest expectations, and supporting brand excellence in dynamic, services, front desk management, concierge operations, and hospitality systems. Skilled in reservations fast-paced environments.

People also viewed

Deepi Withanage

Senior Professional in Project Management and Business Operations @Ravidee Pvt Ltd

Sri LankaPartnerExecutive Coach+6 tags

Rachel Hallway

Marketing Manager @TTI Floor Care North America

Damola Owolade

Manager @Finmark Trust

Aaron Yencheung

Senior Sales Account Manager @RUMBLE ROYALE COLLECTIVR CORP.

Laxmankumar Kharwar

Senior 3d artist @Webclues infotech