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Work Background
Huawei Company (Vodafone & Orange)FM Manager
Mar. 2025Leading operations for offices in the Sinai area, improving network efficiency and site performance.
Driving investment projects to enhance KPIs for sites affected by power issues (battery upgrades, generator replacements, and solar system installations).
Conducting environmental audits to optimize SQI and following up with teams to implement corrective actions.
Managing field maintenance operations to ensure maximum network availability and SLA compliance.
Coordinating with multi-disciplinary teams (power, civil, HVAC, telecom) across assigned regions.
Monitoring and improving Power & Network KPIs (MTTR, Availability, Downtime, Repeated Faults) to boost site reliability.
Implementing preventive and corrective maintenance strategies to reduce OPEX and enhance site reliability.
Conducting root cause analysis (RCA) for recurring failures and applying long-term corrective solutions.
Managing vendors and subcontractors to ensure performance, quality, and contractual compliance.
Preparing and presenting weekly/monthly reports to senior management and customers, highlighting site performance.
Ensuring compliance with HSE regulations and telecom industry standards while supporting network expansion and upgrades.
OrangeSharing Management Operations
Nov. 2020 - Feb. 2025Facilitating and improving relationships between telecom operators to streamline operations and enhance collaboration.
Implementing investments to enhance network KPIs for sites facing power-related downtimes, including battery upgrades, generator replacements, and solar system upgrades.
Resolving issues quickly to prevent escalation to critical stages, ensuring minimal disruption and efficient service delivery.
Ensuring high-quality standards are met to fulfill tower-sharing business needs, improving network performance and customer satisfaction.
Huawei ComputingManagement Team for North Upper Region (NUP)
Aug. 2017 - Oct. 2020Managing power-related investments for sites facing repeated downtimes, improving site performance through battery upgrades, generator replacements, and solar installations.
Leading audits and following up with teams to improve environmental and operational standards in the NUP region.
Huawei ComputingArea Manager for Cairo East Region
Nov. 2016 - Jul. 2017Supervising and supporting Cairo East region offices, enhancing KPIs for sites impacted by power-related issues.
Leading power system upgrades and conducting environmental audits to improve site quality and reliability.
Eaton TowersArea Supervisor for NUP Region
Oct. 2015 - Jul. 2016Managing subcontractors for Eaton Towers, overseeing power investments to improve site KPIs.
Enhancing site reliability through battery upgrades, generator replacements, and solar system installations.
Monitoring and auditing environmental conditions to ensure compliance with SQI standards.
Etisalat Facilities Management L.L.C.IT Engineer (ISP Data)
Apr. 2015 - Sep. 2015Maintaining and installing core network equipment (routers, IP dislam, Metro, NE40, NE20) for Etisalat.
Troubleshooting network issues, providing effective solutions to improve network performance.
MAG-HUAWEI CompanyTeam Leader for Sub-office (Hurghada Office)
Apr. 2014 - Apr. 2015Providing technical support to the team and monitoring tasks such as preventive maintenance (PM) and corrective maintenance (CM).
Performing necessary enhancements to improve team performance and operational efficiency.
MobiServeTeam Leader for Sub-office (Menya Office)
Mar. 2013 - Apr. 2014Leading the team, ensuring technical support and task monitoring for site maintenance activities.
Managing preventive and corrective maintenance tasks to enhance network quality.
MobiServeField & BSS Site Engineer
Jun. 2011 - Feb. 2013Managing GSM network equipment installations and maintenance (BSC, BTS, MW Links).
Troubleshooting network issues and providing timely solutions to improve network stability.
Experienced with M.W Links, 2G and 3G BTS, and power systems (rectifiers, batteries).
Morad Fahmy CompanyMaintenance Engineer
Oct. 2009 - May. 2011Maintaining and installing coin-operated machines, troubleshooting issues to ensure smooth operations.
National Telecommunication Institute (NTI)Training
Aug. 2008 - Sep. 2008National Telecommunication Institute (NTI) – 5 weeks, 2008
Middle Egypt Company for Electricity DistributionTraining
Oct. 2007 - Nov. 2007Middle Egypt Company for Electricity Distribution – 4 weeks, 2007
Channel SevenTraining
Mar. 2006 - Apr. 2006Channel Seven – 4 weeks, 2006
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