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Work Background
KPMGLearning Strategy & Managed Services Manager
Apr. 2025Cleveland, Ohio, United StatesLead the design, delivery, and sustainment of scalable learning solutions tailored to the needs of global commercial clients. Drive strategic learning initiatives aligned with business goals, compliance requirements, and workforce development priorities. Manage end-to-end Learning Managed Services engagements, including instructional design, project execution, and financial oversight. Collaborate cross-functionally to ensure seamless delivery and high-impact outcomes across diverse client environments. Leverage learning technologies and data insights to enhance program effectiveness and learner engagement. Champion innovation and quality in instructional design, learning strategy, and service delivery.
V2X IncManager, Projects + Planning Operations
Jan. 2020 - Apr. 2025Led end-to-end program operations for Fortune 500 companies, focusing on resource optimization, cross-functional team coordination, and delivery of high-quality learning solutions managing to scope and budget. Design and implement program management frameworks, achieving consistent KPI tracking and aligning with customer expectations to ensure continuous improvement. Responsible for leading bid proposals including scoping requirements, scope development, price and term negotiations and execution of services. Secured two multi-year programs in regulated environments, driving $5M annual program revenue. Managed commercial client contracting, securing a client 3-year extension, reducing costs by 15%, and increasing annual program value to $3M through process optimization. Perform learning needs analysis, identify gaps in training and bring forward learning solutions for enterprise-wide deployment. Lead facilitation of virtual and in-person training programs. Own the development and implementation of continuous improvement for new and existing programs. Past implemented CI projects incorporated automation, role consolidation, increased efficiency and reduced 18% annual spend for organization. Spearheaded the transition of 18 vendor contracts, streamlining operations to align with organizational goals and managing a $2.5M annual spend.
Raytheon TechnologiesImplementation Project Manager
Dec. 2018 - Dec. 2019Drive projects within scope, time and budgetary constraints to transition from incumbent learning services provider to PRS learning service teams in EMEA and APAC with preparation for go-live and steady state transition Collaborate with client and RPS to map process development, creation of workflow management tool, establish best practices and implement automation where possible for Cornerstone OnDemand and Service-Now intake tool Test and implement Learning Management System and Workflow Management Tool and identify process improvements and changing needs once support has been transitioned and deployed Source training administrators at RPS service centers and facilitate remote training and on-boarding with Cornerstone OnDemand, ServiceNow and 8x8 Help Desk trainings for new hires with expectation of full utilization within 4 weeks of hire date Engage in future request for proposals (RFPs) to expand portfolio of services to new and existing clients with new client acquisition in Q3 2019 for transition of services in 2020 Continuous creation and management of process documentation, process flows, quality measures and training materials while Identifying post-implementation efficiencies to improve performance and business processes
ConduentGlobal Learning Operations Manager
Nov. 2015 - Sep. 2018Directed global managed services operations for a 25-member shared services team, maintaining 99% SLA and 98% KPI compliance. Led transition and integration initiatives for multiple LMS migrations, scaling operations by 20% to meet aggressive timelines. Designed and implemented a global issue resolution framework, driving efficiency and enabling root cause analysis for continuous improvement. Conducted SWAT analyses to stabilize underperforming teams, ensuring key program milestones were met within critical deadlines.
ConduentLearning and Development Analyst
Mar. 2013 - Dec. 2015Cleveland/Akron, Ohio AreaManaged newly acquired global learning events as requested by client for supporting seven service lines through delivery support of learning event creation, registration, execution and distribution of credits to participants for multiple classroom-led, distance learning and new-hire mandates. Responsible for organizing learning event development, registration, execution and awarding/approval of continuing education credits to participants focusing on efficiency and accountability. Additionally, providing assistance to instructors and on-site staff members with distribution of training materials, event registration and mandatory evaluations. Oversaw employee compliance status by implementing a new compliance and exemption process for approximately 2,400 employees resulting in a 94% compliance rate for FY2014. Developed and sustained strong partnerships and transparency with over 7 global talent management and learning services teams in Canada to deliver high quality learning events as a trusted consultant. Continuously created process documentation and spearheaded virtual trainings for offshore teams to maintain effective cross functional teams and working relationships to deliver superior work
United Way of Greater ClevelandSpecial Events Coordinator
Nov. 2010 - Dec. 2012Assisted in creating, developing, designing and implementing Special Fund Raising Events, which increases campaign dollars; Special Events, which increases volunteer involvement and participation; and Annual Events for corporate meetings. Establishes, builds and maintains relationships with key volunteers and agency representatives. Special Events include: Annual auction on eBay, United Way's Annual Meeting, GuitarMania 2012, RideUNITED, Pro-AM Golf Tournament, Campaign Kick-Off & Pancake Flip, Celebrity Golf Tournament, Hometown Huddle, collaboration with Young Leaders Fall Ball and partnerships/promotional ticket events with Bridgestone Invitational, Cleveland Indians, Cleveland Cavaliers, Cleveland Browns and Lake Erie Monsters. Worked with developing strategies and tactics to meet the marketing plan. Establishes goals, sets priorities, develops timelines and project tracking forms, identifies success measures and meets deadlines. Conceptualized creative and innovative ideas for Special Fund Raising Events and Special Events. Translates ideas into workable plans. Develops concepts for events and makes proposals. Collaborate with staff, key volunteers and agency representatives to develop their ideas into viable special events. Responsible for directing projects such as Days of Caring and the Speakers Bureau and managing full-time staff members as related to these areas. Engage in contact with a wide variety of key volunteers and community organizations requiring a thorough knowledge of interpersonal communication techniques. Manage volunteer training and or orientation. Managed special events communications in relation to press releases, media advisors and Web site copy that promotes events.
United Way of Greater ClevelandLoaned Executive
Aug. 2010 - Nov. 2010Oversaw roughly 50 workplace campaigns in the Cleveland area while focusing on all areas of account management; including preserving company relationships with the United Way and increasing employee and corporate contributions and overall participation in a United Way campaign. Provided successful and effective presentations to employees and management staff to persuade and educate them on United Way and their agencies Worked with Campaign Coordinators to increase giving on Pacesetter accounts and encourage companies to increase their giving by a percentage value and efficiently running a timely campaign
Tarr Financial ServicesOffice Coordinator
Dec. 2009 - Sep. 2010Coordinated scheduling, e-filing, staff payroll and accounts receivable for a client base of 2,500 utilizing Drake Tax Preparation Software, QuickBooks and IRS tax preparation tools Maintained transparent communication between all employees of daily operations, identified process improvements and led in the development of a process for documentation management Supported post-filing issues for Federal, State and RITA returns, previous year audits and amended returns
Hard Rock CafeSales Assistant
Oct. 2008 - Apr. 2009•Arranging all components of group events and group sales •Developing event proposals including menus, room setups and pricing •Working with Corporate offices to develop and implement new advertising •Planning all café wide events including holiday parties, New Years Eve, Breakfast with Santa & 10th Anniversary Celebration •Continuing to complete all tasks that were assigned to Sales Intern
Hard Rock CafeSales & Marketing Intern
May. 2008 - Apr. 2009•Creating group agreements, contracts and booking parties •Updating and closing group accounts in the Delphi computer system •Planning networking event, developing menus, invitations and decorations •Supporting the Sales Coordinator and Sales & Marketing Manager daily tasks of updating daily calendars, pre-shift notes and contacting potential clients •Posting upcoming events on the Hard Rock Website •Assisting with all facets of bringing in live music to the café
John Carroll UniversityComputer Help Desk Technician; Information Services Department
Sep. 2005 - May. 2009•Managing 60% of the phone calls and troubleshooting computer and classroom issues •Acting as an intermediary between technicians and callers to quickly respond to computer issues •Entering information into work order database and updating work order information
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