Brenda Pantoja

Senior Administrative Assistant

Customer ServiceHelp Desk SupportChat SupportLive ChatAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantOffice AdministratorProject CoordinatorData EntryData Entry SpecialistData Entry AssociateDatabase Coordinator

I was an Office Administrator at Optis Consulting, where I handle all foreseeable and unexpected needs from the multiple offices across Northern America. I have a Google IT Support Professional Certificate from NPower Canada, which equips me with the skills and knowledge to support various IT systems and processes. I am proficient in operating systems, business operations, and virtualization, among other competencies. I enjoy finding creative solutions to problems, whether it is reducing waste and improving efficiency, as I did at Ipsos, where I was responsible for the occupancy budget, or resolving inquiries and concerns from tenants and tradespeople, as I did at Wesbrook Properties, where I assisted two property management companies. I am also an adventurous traveler, having lived abroad for months at a time, and a friendly communicator, who likes meeting new people over a (virtual) cup of coffee. I am motivated by learning new things, challenging myself, and contributing to a positive and productive work environment.

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Work Background

Office Administrator

Optis ConsultingOffice Administrator

May. 2022 - Jul. 2024Vancouver, British Columbia, Canada

Office Coordinator

IpsosOffice Coordinator

Dec. 2018 - Mar. 2021Vancouver, British Columbia, Canada• Handled all foreseeable and unexpected needs from a 50 person office, providing timely solutions •Responsible for the occupancy budget and handled every aspect of finding ways to improve and streamline processes, reduce waste, and find more cost-efficient ways to enhance the company. This resulted in a happier and productive work environment •Prepared daily banking reports, which assisted the Accounting Department

Front Desk Office Coordinator

Wesbrook PropertiesFront Desk Office Coordinator

Jun. 2017 - Nov. 2017Vancouver, British Columbia, Canada• Resolved inquiries and concerns from tenants and tradespeople for 2 Property Management companies, decreasing the time the team spent on these • Assisted in implementing an efficient filing system that made day-to-day operations easier to manage for the team • Aided the Maintenance Department with tenant requests by being the main contact person, accelerating the time it took to complete these

Assistant Design Logistics Coordinator

Lush Fresh Handmade Cosmetics North AmericaAssistant Design Logistics Coordinator

Jul. 2015 - Dec. 2016Vancouver, British Columbia, Canada• Delegated tasks to a team of 4 helping aid the completion of upcoming campaigns while completing purchase and sales orders • Assisted the manager in redesigning the communication approach with all 250 stores and any new openings, easing the transition in the company • Executed critically detailed projects that had to be completed within a time frame, even with constant overlapping campaigns; demonstrated diligence, resulting in minimal errors.

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