Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
RegeneronPrincipal IT/OT Specialist
Jun. 2022 - Jul. 2025Rensselaer, New York, United States• Manage a global IT/OT team responsible for leading and driving several key functions within the IT department that enable the delivery of a high-quality service to OT end users, to accelerate the strategic Security and Compliance posture of the IOPS Operational Technology (OT) security program. • Contribute as a Subject Matter Expert (SME) to technical design, implementation and support of OT cyber security solutions and OT best practices within strategic IOPS sites. • Liaise with other cyber security, Network, and IT teams and technically contributes to ensure industrial sites are secure and compliant with company requirements. • Leads the coordination and delivery of Patching, Infrastructure Lifecycle, Day to Day IT Operations Support activities at the OT layer.
Regeneron Pharmaceuticals, Inc.Senior Systems Administrator - Automation
Jan. 2020 - Jun. 2022Rensselaer, New York, United States• Direct manager/sponsor of contract team responsible for additional qualification activities. • Train, mentor, and assist contractors and additional SMEs. • Prioritize, delegate, and review workload of contract team and additional SMEs. • Perform all tasks of Systems Administrator with additional workload and higher priority level tasks.
RegeneronSystem Administrator - Automation
Sep. 2017 - Jan. 2020Rensselaer, New York, United States• Training/Mentoring of departmental functions for Associate Managers, Senior Systems Administrators, System Administrators, Associate Systems Administrators, and various levels of Contractors • Decision panel for hiring of Associate Managers, Senior Systems Administrators based on knowledge of departmental needs regarding culture and workload. • Performed interim managerial work throughout multiple departmental restructures. • Cross-trained as System Administrator within interdepartmental sections: Operations and Initial Qualifications • Continuous Improvement Expert responsible for training the Automation team in an interactive classroom environment while responsible for tracking attendance and progress • Collaborated with multiple departments (QCE, QC, QA, IT, InfoSec) globally to ensure proper administration of automated/computerized system software and firmware to meet cGMP and procedural requirements as well as evaluate new software for functional equivalence to existing software. • Draft, edit, review, approve lifecycle design documentation • Ensure systems remain in compliant state - Process change control requests for system configurations, including requirement and design specifications, test plans, technical evaluations, procedures, work instructions, and quality risk assessments. • Administer user access - Control access to software systems; add, modify and remove users; define user types, user groups and security settings. • Provide end-user support including troubleshooting problems at the application level and basic hardware/software troubleshooting (including working with vendors to resolve issues).
TransfinderSenior Software Support Specialist
Jun. 2016 - Aug. 2017Schenectady, New York, United States• Direct solution resource for high profile and problematic clients • Positioned to intercept all client handling to ensure accuracy and positive resolution • Handling larger projects and more complex client implementations and concerns as well as all responsibilities of the Software Support Specialist role • Assess client standings and provide detailed feedback to the Account Executives to assist with client retention and possible sales opportunities • Lead for the Product Expert Group – Team API • Responsible for delegating tasks for team members to build a knowledgebase for the API product to provide company-wide • Build instructions on installation, testing, and troubleshooting the API product • Train new support employees on departmental processes, software functions, troubleshooting techniques, and internal tracking procedures. • Audit helpdesk tickets to confirm accuracy and proper resolution. • Internal technical resource for internal applications and hardware. • Present material based on technology and processes used in configuring and troubleshooting various software. • Moderator of live Q&A webinar forums.
TransfinderSoftware Support Specialist
Jan. 2011 - Dec. 2016Schenectady, New York, United States• Worked directly with the QA and Design teams testing and providing input on new products and enhancements for web, server, client, and mobile applications. • Pinpointed cross-platform software glitches and with combined knowledge of all proprietary software, provided simplified workarounds for time-sensitive client relief while allowing the Development team time to make code changes for permanent resolution. • Technical writing – KB articles, product installation and troubleshooting documentation, software bug detail for Development team, scripting and creating batch files for automations, internal/external training documents • Beta-testing sample data on multiple platforms for compatibility testing and providing version compatibility matrixes. • Project Management of NJ State-Mandated data integration for Special Education funding. • Responsible for assisting multiple school districts with accurately providing detailed disability and hazard information to provide schools with safe transport, and provide proof to represent them through auditing by the State of New Jersey to allow for accurate funding for Special Education and Hazard-avoidance transportation. • Trained clients on software and the NJ state software through deadlines required by the state and successfully completed all certifications for 5 straight years. • Research and analyze district purchases to insure proper implementation. • Install, configure, and test integrated software within client/server design leveraging IIS for web access and mobile applications. • Troubleshoot installations, configurations, bugs, errors, and complex client concerns involving individual school and district policies. • Collaborate with district IT/Network staff, Contractors, and Vendors for additional troubleshooting and research involving local PC/Network/Security configurations including managing Active Directory groups and users locally and through application virtualization including Citrix and RDS.
iLinc CommunicationsTier 2 Technical Support Engineer
Jul. 2008 - Jul. 2010Troy, New York, United States• Troubleshoot video web conferencing software on Win 2000 - Win 7 & Mac OSX platforms for Education, Corporate, & SMB clients. • Provided Technical Support via Phone, Email, and Remote including 24/7 On-Call rotation. • Installed and configured integrations with Salesforce CRM, Outlook, and Groupwise. • Diagnosed and resolved live issues with Teleconference & Internet Audio connectivity. • Worked with new customers to on-board them in a training capacity. • Assisted with QA duties including defect reproduction & documentation. • Responsible for technical writing of KnowledgeBase Articles. • Offered Phoenix Support Manager position upon satellite office closure.
Intch is a Professional Networking App for the Future of WorkSee more people like Adam on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501187 people
39
CEO @ Papillon
15
Production Assistant
16
Program Manager @ DISH Network
134437 people
39
CEO @ Papillon
15
Consultant for construction project management and construction company turnaround. @ Self Employed
31
VicePresident @ ZhenFund