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Work Background
Hospital Serena del MarInternational Center Manager
Apr. 2024 - Dec. 2024Cartagena, Bolívar, Colombia• Spearheaded international patient operations, ensuring seamless coordination from initial inquiry to post-treatment follow-up. • Oversaw offshore and onshore teams, optimizing workflows and resource allocation to enhance efficiency and service quality. • Implemented process improvements that streamlined patient care and reduced wait times, improving overall satisfaction. • Collaborated with multidisciplinary teams across medical and administrative fields to ensure compliance with international healthcare standards. • Developed and implemented patient engagement strategies, strengthening the hospital’s global reputation and increasing referrals.
LTA VisionOptical Manager
Feb. 2022 - Mar. 2024United States• Managed the transition from on-premises systems to cloud-based operations, improving scalability, operational efficiency, and patient service delivery. • Led and coordinated both offshore and onshore teams, ensuring seamless communication and service delivery to remote patients. • Integrated ERP systems for patient service tracking, billing, and scheduling, significantly improving data management and service efficiency.
Madre AgenciaAccount Manager
Jan. 2019 - Dec. 2021Miami, Florida, United States• Managed international remote teams across multiple time zones, ensuring that daily operations and key projects were completed efficiently. • Managed cloud-based systems for real-time collaboration, ensuring seamless communication between team members and clients, regardless of location.
Westfield Business SchoolAdmissions Coordinator
Feb. 2018 - Jul. 2018Doral, Florida, United States• Provided administrative support for admissions processes and team operations. • Managed international student applications and served as a key contact for applicants. • Assisted with ERP for student tracking and record management. • Collaborated on marketing materials and maintained communication with international teams.
Mount Sinai Medical Center Miami BeachInternational Patient Relations Coordinator
Jan. 2015 - Aug. 2016Miami beach• Led international patient services, acting as a liaison between patients, medical staff, and insurance companies. • Managed offshore and onshore resources to deliver efficient services to international patients. • Used ERP systems to track patient records and coordinate services across departments. • Developed patient relations platforms to enhance the patient experience. • Built and maintained relationships with external partners to grow the hospital’s international network.
SEDA DentalOffice Manager
May. 2013 - Nov. 2014Coconut Grove, Florida• Oversaw day-to-day office operations, including staff training, inventory control, and financial reporting, ensuring the smooth operation of the practice. • Led international patient coordination, ensuring efficient scheduling and seamless communication between the practice and international patients. • Managed financial reporting and billing processes, maintaining accurate records and ensuring compliance with financial regulations.
Barnard, Michael DDS-Michael Barnard and AssociationDental Assistant
Jan. 2011 - May. 2013Fort Lauderdale, Florida, United States• Assisted in dental procedures, providing patient care and ensuring comfort throughout treatment. • Managed billing interactions, scheduled appointments, and maintained patient records, ensuring accurate documentation of treatments and care.
Translucent CommunicationsVendor/ Assistant manager
Feb. 2007 - Sep. 2009Doral, Florida, United States• Managed daily inbound calls and seamlessly entered orders, faxes, backorders, and credit memos for assigned accounts and clients. • Cultivated and organized a customer database comprising over 600 clients nationwide. • Orchestrated client relationship cultivating events, resulting in a remarkable 50% expansion of clientele. • Devised intricate spreadsheets for tracking bi-monthly billings, client proposals, contracts, and subcontractor licenses.
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