Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NextonSr. Customer Operations Manager
Dec. 2021Buenos AiresI lead the Customer Operations and Customer Support teams, driving strategy and execution to turn operations into a revenue enabler. I focus on accelerating hiring processes, reducing friction, and improving client experience — from candidate submission to the offer stage. I own budgeting, capacity planning, and operational forecasting to ensure we scale efficiently while meeting business targets. Key contributions include: • Redesigned offer workflows and background check processes, reducing time-to-hire and enabling faster revenue realization. • Built scalable frameworks for device logistics and process documentation, minimizing delays and operational risk. • Led cross-functional initiatives with Product, Legal, Finance, and Tech to align execution with strategic goals. • Developed and managed the operational budget, including headcount and tooling needs. • Conducted capacity analysis and forecasting to optimize workload distribution and resource planning. • Empowered account teams to operate at higher velocity through clear processes and responsive support. I bring a business-first mindset to operations — connecting people, data, and structure to drive growth and efficiency at scale.
WeWorkSenior Manager Business Operations
Jun. 2019 - Dec. 2021Buenos Aires, ArgentinaLed cross-functional operations in a dynamic, service-oriented environment, integrating sales, community engagement, and building management to maximize customer satisfaction and business growth. Key responsibilities and achievements: • Managed vendor and landlord relationships, ensuring smooth day-to-day operations and contract compliance. • Oversaw all building operations, driving high standards of service and proactively resolving issues related to facilities, IT, and member experience. • Analyzed support tickets and operational data to identify root causes and implement corrective actions (e.g., staffing gaps, tech failures, equipment maintenance). • Designed and executed initiatives to improve building performance and profitability, aligning with commercial goals. • Owned annual OPEX planning, monthly forecasting, and long-term CAPEX strategy in coordination with leadership. • Worked closely with the Director of Operations and COO on strategic projects aimed at elevating service delivery and operational excellence. • Led and developed a team of team leads and coordinators, focusing on coaching, performance, and professional growth. • Fostered a strong sense of community between staff and clients, boosting engagement, collaboration, and team performance through KPIs and project-based work.
WeWorkBuilding Manager (Operations Manager)
Jun. 2019 - Dec. 2021Buenos Aires, ArgentinaLed cross-functional operations in a dynamic, service-oriented environment, integrating sales, community engagement, and building management to maximize customer satisfaction and business growth. Key responsibilities and achievements: • Managed vendor and landlord relationships, ensuring smooth day-to-day operations and contract compliance. • Oversaw all building operations, driving high standards of service and proactively resolving issues related to facilities, IT, and member experience. • Analyzed support tickets and operational data to identify root causes and implement corrective actions (e.g., staffing gaps, tech failures, equipment maintenance). • Designed and executed initiatives to improve building performance and profitability, aligning with commercial goals. • Owned annual OPEX planning, monthly forecasting, and long-term CAPEX strategy in coordination with leadership. • Worked closely with the Director of Operations and COO on strategic projects aimed at elevating service delivery and operational excellence. • Led and developed a team of team leads and coordinators, focusing on coaching, performance, and professional growth. • Fostered a strong sense of community between staff and clients, boosting engagement, collaboration, and team performance through KPIs and project-based work.
Palacio Duhau Park Hyatt Buenos AiresEvents Service Manager
May. 2017 - Jun. 2019Buenos AiresOversaw all aspects of banquet and event operations, with a strong focus on service efficiency, revenue growth, and team performance within the Food & Beverage division. Key responsibilities and achievements: • Led productivity analysis and implemented improvements to optimize service workflows and operational efficiency. • Planned and managed scheduling for the events and audiovisual teams to support hotel operations and external events. • Managed daily coordination with contractors and suppliers for food, beverage, and equipment needs. • Produced a wide range of events, including corporate functions, social gatherings, festivals, and off-site catering. • Reviewed financial performance against forecasts and budgets, identifying areas for cost control and revenue growth. • Researched and integrated new market trends to improve the F&B offering and enhance customer experience. • Empowered and trained staff to consistently deliver excellent service, ensuring high satisfaction levels. • Led the banquet department during the pre-opening phase of Grand Hyatt Bogotá, setting up operational standards and processes. • Collaborated closely with executive leadership and cross-functional teams (incl. Ledco) to align with the hotel’s strategic goals.
Palacio Duhau Park Hyatt Buenos AiresRestaurant & Bar Manager
Sep. 2014 - Apr. 2017Buenos AiresManaged the efficient and profitable operation of a high-traffic outlet, driving guest satisfaction and financial performance. Key responsibilities and achievements: • Led daily operations, ensuring excellent service quality while controlling costs and operating within budget. • Collaborated with F&B Director and Executive Chef to optimize menu offerings, cost control, and inventory management. • Built and maintained strong guest relationships, including VIPs and regular customers, fostering loyalty and repeat business. • Oversaw staff scheduling and payroll, ensuring optimal coverage and labor cost management. • Increased Net Promoter Score (NPS) to 80 by end of 2015 through focused service improvements. • Managed point-of-sale systems (Oracle MICROS) and introduced new products with distributors to maintain liquor cost at 18%. • Acted as Manager on Duty, overseeing entire hotel operations as needed, ensuring smooth service delivery and operational continuity.
Palacio Duhau Park Hyatt Buenos AiresFood and Beverage Supervisor - Events Service
Feb. 2013 - Aug. 2014Managed staffing, scheduling, and cost control for banquets and events, ensuring efficient operations and budget adherence. Key responsibilities: • Controlled manning levels and prepared rosters to optimize workforce allocation and labor costs. • Planned and supervised event service delivery, maintaining high standards of guest experience. • Managed purchasing and cost control processes for banquet and event supplies. • Utilized Micros EMC for point-of-sale and inventory management. • Developed and implemented training plans to enhance team performance. • Assisted in budgeting and financial monitoring for the events department.
Sheraton Hotels & ResortsFood and Beverage Supervisor
Oct. 2007 - Oct. 2012Supervised daily operations of restaurant and bar, focusing on staff management, service quality, and budget achievement. Key responsibilities: • Prepared staff rosters and managed workforce to ensure optimal coverage. • Oversaw restaurant and bar service, maintaining high standards and smooth operations. • Delivered training programs to improve Food & Beverage skills and team efficiency. • Supported budget goals by implementing action plans and monitoring performance. • Supervised events, with emphasis on weddings and large celebrations. • Utilized Micros EMC for point-of-sale and operational management.
Intch is a Professional Networking App for the Future of WorkSee more people like Juan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
17
Virtual Assistant
16
Gerente General @ Power Valley
16
Jefa de gestión operativa y Comercial @ Banco Credicoop Coop. Ltdo.
168994 people
16
Project Manager / Technical translator / Helicopter pilot
33
Contador público certificado
19
Team leader comercial remoto @ Via sano salud