Requests
6Applied by 1
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
OmniPayREGIONAL CUSTOMER MANAGER (SOUTHWEST)
Dec. 2025Ijora, Lagos, Nigeria• Lead customer success, portfolio utilisation, and revenue growth strategy across the Southwest Nigeria region, managing a portfolio of active merchants and ensuring each account achieves its assigned utilisation and repayment targets on a monthly basis.
• Drive merchant reactivation, retention, and portfolio expansion through data-driven segmentation, identifying dormant accounts early and deploying targeted re-engagement workflows that restore transaction activity within defined SLA windows.
• Partner cross-functionally with sales, recovery, credit, and operations teams to improve overall portfolio health and profitability, coordinating weekly performance reviews that surface at-risk accounts before they reach delinquency thresholds.
• Track and report on key portfolio KPIs including PAR, utilisation rates, retention, and recovery performance using Power BI and Domo dashboards, providing management with real-time visibility into regional performance trends.
Omnibiz Africa LtdREGIONAL MANAGER, BUY NOW PAY LATER (BNPL)
Aug. 2023 - Nov. 2025Ijora, Lagos, Nigeria• Delivered 150% regional revenue growth within 12 months by scaling BNPL product adoption across underserved retailer segments through structured onboarding, credit limit optimisation, and proactive account management across multiple states.
• Built and led high-performing distributed teams across 5+ states, implementing weekly performance cadences, individual coaching sessions, and structured KPI accountability frameworks that kept team output consistently above regional targets.
• Managed end-to-end customer lifecycle from onboarding through retention and reactivation, designing intervention playbooks for early-stage delinquency that reduced PAR exposure across the regional portfolio.
• Exceeded utilisation and portfolio health KPIs quarter-on-quarter by maintaining close engagement with top-tier merchant accounts, negotiating repayment schedules for stressed accounts, and escalating systemic credit risks to the credit team with supporting data.
• Collaborated with product and data teams to surface recurring customer friction points identified through support escalations, contributing to product improvements that reduced complaint volumes from onboarded merchants.
TradeDepot Inc.RECOVERY MANAGER
Apr. 2021 - Jul. 2023Oregun, Lagos, Nigeria• Improved debt recovery performance by 40% within the first year through a full redesign of the recovery workflow, introducing structured escalation tiers, account segmentation by delinquency severity, and daily tracking dashboards that replaced manual follow-up processes.
• Reduced prolonged delinquency rates across the lending portfolio by implementing early-warning triggers that flagged at-risk accounts 30 days before default, enabling recovery teams to intervene before accounts reached irreversible PAR stages.
• Maintained strong customer relationships throughout the recovery process by applying empathetic, solution-focused communication frameworks, resulting in a higher rate of voluntary repayment and fewer forced write-offs compared to the prior period.
• Produced weekly recovery performance reports for senior management, presenting portfolio health data alongside actionable recommendations that informed credit policy adjustments and reduced new delinquency intake.
Soko Lending Company LtdCLIENT RELATIONSHIP OFFICER
Jan. 2020 - Mar. 2021Lagos, Nigeria• Increased customer retention, product adoption, and customer lifetime value across lending portfolios by implementing structured touchpoint calendars, proactive check-in calls, and personalised repayment reminders that kept borrowers engaged throughout their loan tenure.
• Managed a portfolio of active lending clients, monitoring repayment behaviour and intervening early on accounts showing signs of stress, which contributed to a reduction in first-payment defaults across the assigned book.
• Supported cross-sell and upsell conversations by identifying eligible borrowers based on repayment history and transaction patterns, contributing to portfolio growth without increasing credit risk exposure.
DSV Pipetronix LtdADMINISTRATIVE ASSISTANT
Mar. 2018 - Dec. 2019Lagos, Nigeria• Supported executive operations, reporting, and administrative efficiency for a technical services company, managing scheduling, document preparation, and correspondence to ensure management priorities were executed without operational delays.
BCIS LtdIT SUPPORT AND GRAPHIC DESIGN INTERN
Jan. 2015 - Dec. 2015Lagos, Nigeria• Provided first-line technical support and troubleshooting assistance to staff, resolving hardware, software, and connectivity issues, while producing graphic design assets for internal and client-facing communications.
Intch is a Professional Networking App for the Future of WorkSee more people like Samuel on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1787199 people
44
Operational quality Specialist @ AAVA Brands Limited( Formerly SUNTORY BEVERAGE AND FOODS)
40
Project engineer, continuous improvement manager, AI automation, process improvement @ Manufacturing company
15
Strategic and Sales Effectiveness Manager @ Mantrac Nigeria - Caterpillar
229730 people
44
Operational quality Specialist @ AAVA Brands Limited( Formerly SUNTORY BEVERAGE AND FOODS)
18
ERP Consultant/Customer Support/Success Manager @ Excellentbridge Technologies Limited
30
Executive assistant/ Office Manager