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Work Background
123 AdminFounder
Jan. 2023Zoutleeuw, Flemish Region, Belgium👉Freelance administration 👉Office management 👉Allround support 👉Customer support 👉8+ European languages
BOSAQOffice Manager and PA
Jan. 2021 - Apr. 2023Ghent, Flemish Region, Belgium👉PA to the CEO 👉Accounting: daily operations & processes streamlining 👉General administrative & business support
LO BRAVOShop owner - CEO
Jul. 2017 - Nov. 2022Gent Area, BelgiumStarted up from scratch and successfully ran a grocery store for 5 years.
Volvo Construction EquipmentGlobal product support specialist
Jan. 2016 - Jun. 2017Brussels Area, BelgiumGlobal role at the Volvo CE HQ. Initially responsible for the roll out and sales of a new telematics service to Volvo CE dealers in EMEA. Later responsible for product support towards sales regions, dealer network and other Volvo businesses.
Volvo Group Trucks SalesProject Coordinator
Jan. 2015 - Dec. 2015Gent Area, BelgiumSuccessfully run a proof of concept pilot project for a new telematic service in a contact center environment. Responsible for processes and data flow set-up between 2 Volvo businesses, KPI definition and reporting, financial follow-up, prepare service hand-over to the line organisation.
Volvo Group Trucks SalesTeam Manager
Jan. 2014 - Jan. 2015Gent Area, BelgiumManage a customer service team of 20+ people in a contact center environment.
Volvo Group Trucks, Sales & Marketing, EMEAProject coordinator & trainer
Jan. 2012 - Dec. 2013Gent Area, BelgiumProject team member for developing a new case logging tool in a contact center environment. Responsible for business rules definition and description for IT, system testing, creating training material and training the contact center staff.
Volvo Parts GentMultilingual breakdown coordinator
Aug. 2006 - Dec. 2011Gent Area, BelgiumProvide 24/7 roadside assistance customer support in 6 languages in EMEA in a contact center environment. Responsible for communication, translation and negotiation between Volvo customers, dealers and part suppliers by phone and e-mail, escalating complex cases to market companies. Involved in quality improvement projects and newcomers training.
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