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Work Background
UpworkMicrosoft 365 Support Engineer
Feb. 2024NigeriaDelivering advanced Microsoft 365 technical solutions that enhance global productivity and client satisfaction. Provide comprehensive support for Exchange Online, Teams, SharePoint, and OneDrive environments, ensuring seamless integration and reliability. Execute large-scale Microsoft 365 migration projects across multiple industries and regions, fostering efficient cross-border collaboration. Manage DNS configurations, mailbox migrations, and permissions to streamline enterprise operations. Educate clients on Microsoft Copilot AI and modern productivity tools, aligning adoption with strategic business objectives. Collaborate with global engineering and support teams to resolve escalated technical issues and strengthen platform resilience. Maintain a robust internal knowledge base to accelerate resolution times and knowledge sharing. Impact:
- Strengthened global client collaboration through successful Microsoft 365 migrations across diverse sectors. - Enhanced operational efficiency and end-user productivity through proactive AI tool adoption and training. - Improved technical service delivery by streamlining incident resolution and promoting knowledge transfer. Achievements:
- Achieved 98% client satisfaction rate by delivering timely and effective technical resolutions. - Executed 30+ migration projects, improving system reliability and collaboration speed by 40%. - Reduced issue resolution time by 25% through the development of a comprehensive knowledge base. - Supported AI-driven integration, resulting in a 35% boost in user productivity across enterprise clients.
Kenna PartnersIT Manager
Oct. 2022 - Jan. 2024Lagos State, NigeriaLed the digital transformation and modernization of IT infrastructure to enhance business performance and security. Directed a full-scale network migration to the cloud, ensuring scalability, reliability, and seamless workflow across departments. Oversaw the implementation and management of Microsoft 365 and hybrid DNS solutions, improving data governance and operational compliance. Provided strategic IT leadership by aligning technology initiatives with business goals, optimizing costs, and enhancing system resilience. Managed the company’s suite of 12 websites, domains, and dedicated servers, ensuring strong online presence and uninterrupted accessibility. Collaborated with management teams to design long-term IT roadmaps that supported sustained organizational growth. Impact:
- Elevated operational efficiency through strategic IT infrastructure upgrades and system integrations. - Strengthened business continuity and compliance through secure cloud and hybrid DNS deployments. - Improved workforce collaboration and productivity through seamless Microsoft 365 service management. - Enhanced online visibility and brand integrity by maintaining reliable and secure web systems. Achievements
- Delivered a cloud infrastructure migration that improved scalability and reduced downtime by 45%. - Saved ₦3.5 million annually through targeted Microsoft 365 cost optimization strategies. - Designed and implemented robust data retention policies, improving compliance readiness by 30%. - Managed 12+ websites and servers, maintaining 99.9% uptime and enhanced security posture.
Lonadek Inc.Information Technology Support Engineer
Feb. 2020 - Sep. 2022Lagos, NigeriaDelivered end-to-end IT leadership by driving digital transformation initiatives that optimized performance, collaboration, and data management across the organization. Coordinated the successful company-wide migration to Windows 10 and Office 365, enhancing productivity for over 35 employees. Led the transition of the organizational CRM system to Salesforce, enabling smarter client engagement and data-driven insights. Managed IT infrastructure operations, including domain hosting, cPanel administration, and dedicated server maintenance to ensure system reliability. Oversaw AVEVA PDMS migration to the cloud, improving accessibility, scalability, and disaster recovery capabilities. Strengthened business continuity during disruptions by establishing and managing remote collaboration frameworks via Microsoft Teams and Zoom. Impact:
- Accelerated digital transformation and operational agility through major system upgrades and cloud adoption. - Strengthened enterprise data accessibility and recovery capacity via secure cloud integration. - Enhanced client relations and service delivery through CRM modernization. - Maintained stable IT performance and uptime by ensuring robust server and network administration. Achievements:
- Executed Windows 10 and Office 365 migration for 35+ users, improving workflow efficiency by 40%. - Led Salesforce CRM migration, increasing client engagement speed and accuracy by 30%. - Directed AVEVA PDMS cloud transition, achieving zero data loss and a 50% improvement in system accessibility. - Established remote collaboration systems that sustained full operational continuity during global disruptions.
Vlisco Netherlands B.V.IT/Logistics Assistant
Apr. 2018 - Dec. 2019NigeriaPlayed a key role in supporting IT operations and logistics to maintain seamless business continuity across departments. Ensured optimal performance of network infrastructure by troubleshooting Cisco wireless controllers, firewalls, VOIP systems, and servers. Administered Office 365 and asset management systems, enabling secure and reliable access for global teams. Delivered responsive Help Desk support and user training across desktops, mobile devices, and cloud environments, improving overall employee efficiency. Supported infrastructure upgrades, preventive maintenance, and system installations that reduced downtime and enhanced reliability. Contributed to IT project deployments that advanced the company’s digital transformation and operational excellence. Impact:
- Strengthened network reliability and system uptime across multiple business units. - Enhanced user experience through efficient troubleshooting, training, and proactive IT support. - Improved hardware performance and reduced downtime through preventive maintenance routines. - Supported digital transformation projects that modernized enterprise infrastructure. Achievements:
- Reduced system downtime by 35% through proactive maintenance and network monitoring. - Enhanced data security and operational efficiency by managing Office 365 and asset systems across multiple sites. - Delivered user training programs that improved technical self-sufficiency and reduced support tickets by 25%. - Contributed to IT project deployments that accelerated company-wide digital adoption.
Reals PhamaceuticalsIT/Network Administrator
Feb. 2017 - Apr. 2018Ikeja LagosDrove digital modernization initiatives that streamlined business operations and improved system efficiency across the organization. Led a full company-wide upgrade to Windows 7 and G-Suite, enhancing connectivity and productivity for over 30 employees. Digitized internal reporting processes to improve data accuracy, transparency, and operational oversight across departments. Implemented and managed Sage applications for finance and inventory control, integrating IT systems with the company’s broader strategic goals. Developed IT usage policies and budget frameworks that optimized technology costs while ensuring compliance and efficiency. Supported digital marketing initiatives, leveraging IT solutions to strengthen brand visibility and business growth. Impact:
- Strengthened IT governance and compliance through structured policies and digital standards. - Enhanced operational efficiency and collaboration through system upgrades and workflow automation. - Integrated IT infrastructure with core business strategy to support data-driven decision-making. - Contributed to revenue growth by aligning IT with marketing and operational objectives. Achievements:
- Successfully migrated 30+ users to Windows 7 and G-Suite, improving productivity by 35%. - Deployed Sage accounting and inventory systems, reducing manual errors and reconciliation time by 40%. - Drafted and implemented the company’s first IT usage policy, improving compliance and system discipline. - Designed an IT budget framework that reduced annual technology expenditure by 20%.
SIMS Nigeria LtdIT Support Officer
Jul. 2016 - Jan. 2017Victoria Island LagosProvided comprehensive IT support services that ensured operational efficiency and system reliability across multiple departments. Installed, configured, and maintained hardware and software infrastructures to support daily business functions. Managed user accounts and network security through Cyberoam firewalls, safeguarding organizational data and access control. Collaborated with ERP developers and IT vendors to enhance data accuracy and reporting performance within the ORION ERP system. Delivered procedural documentation and user training to improve compliance, productivity, and knowledge retention. Fostered strong client and vendor relationships, contributing to sustainable IT development and long-term service efficiency. Impact:
- Strengthened IT system reliability and network security across business operations. - Improved data accuracy and reporting through close collaboration with ERP developers. - Enhanced workforce efficiency via technical training and hands-on support. - Reinforced vendor and client relationships to sustain continuous IT service improvement. Achievements:
- Configured and maintained 50+ user systems, ensuring 99% uptime and seamless workflow. - Optimized ORION ERP reporting accuracy by 25% through process and configuration improvements. - Strengthened cybersecurity by enforcing user access protocols on Cyberoam firewalls. - Delivered user training programs that reduced IT-related incidents by 30%.
SIMS Nigeria LtdIT Support Officer
Jul. 2016 - Jan. 2017Victoria Island LagosProvided comprehensive IT support services that ensured operational efficiency and system reliability across multiple departments. Installed, configured, and maintained hardware and software infrastructures to support daily business functions. Managed user accounts and network security through Cyberoam firewalls, safeguarding organizational data and access control. Collaborated with ERP developers and IT vendors to enhance data accuracy and reporting performance within the ORION ERP system. Delivered procedural documentation and user training to improve compliance, productivity, and knowledge retention. Fostered strong client and vendor relationships, contributing to sustainable IT development and long-term service efficiency. Impact:
- Strengthened IT system reliability and network security across business operations. - Improved data accuracy and reporting through close collaboration with ERP developers. - Enhanced workforce efficiency via technical training and hands-on support. - Reinforced vendor and client relationships to sustain continuous IT service improvement. Achievements:
- Configured and maintained 50+ user systems, ensuring 99% uptime and seamless workflow. - Optimized ORION ERP reporting accuracy by 25% through process and configuration improvements. - Strengthened cybersecurity by enforcing user access protocols on Cyberoam firewalls. - Delivered user training programs that reduced IT-related incidents by 30%.
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