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Work Background
Restoration Billing Services LLCAssistant Project Coordinator
Aug. 2024Medellín, AntioquiaSupports the setup and launch of new projects, ensuring proper coordination and operational readiness.
Manages communication with subcontractors and internal teams to maintain alignment and timelines.
Assists in preparing initial estimates, billings, and project documentation.
Handles administrative and coordination tasks to support smooth project execution, compliance, and professional standards.
Offshore OfficexpressNational Sales Center Administrative Assistant
Jun. 2023 - Mar. 2024Medellín, AntioquiaManages office operations, documentation, and information flow to support daily business activities.
Collects and organizes data for quotations, proposals, and internal processes.
Coordinates communications, scheduling, and task prioritization to ensure operational efficiency.
Maintains accurate records, manages sales documentation, and supports internal procedures and training activities.
Mordor StaffingCommercial Auto Underwriter, Risk Assessment Specialist
Aug. 2022 - Feb. 2024Medellín, AntioquiaAssesses risk exposure and determines appropriate coverage structures.
Analyzes financial and operational data to support informed underwriting decisions.
Applies strong attention to detail and analytical judgment in risk evaluation processes.
Contributes to accurate policy assessment and compliance with underwriting standards.
Siete Colinas Soluciones S.A.SDispatch Analyst – Agent tier 2
Sep. 2021 - Jul. 2022Medellín, AntioquiaCoordinates inspection, repair, and site visit processes for insurance-related operations.
Schedules, tracks, and monitors workflows to ensure operational efficiency and timely execution.
Manages documentation and process tracking for inspections and repairs.
Supports departmental organization, reporting, and operational continuity through structured coordination.
AT&T - Teleperformance ColombiaCustomer Service Representative
Sep. 2020 - Feb. 2021Medellín, AntioquiaManaged billing inquiries, account reviews, and service-related adjustments within corporate billing systems.
Reviewed customer accounts to identify discrepancies, explain charges, and ensure billing accuracy.
Processed account updates, corrections, and documentation in compliance with internal policies and procedures.
Supported operational workflows through structured case handling and proper documentation.
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