Philip Morris International (Contracted)Reporting and Business Insight Analyst
Dec. 2011 - Sep. 2025Saudi Arabia> Manage Salesforce digital taskings and contents of key accounts, wholesale and tobacconist channel.
> Publish weekly and monthly performance insights on e-ordering of multi-channel operations.
> Manage account data lifecycle in Salesforce, including onboarding, updates, and quality assurance.
> Prepare weekly and monthly report to support board-level alignment, under the supervision of the Field Execution and Trade Commercial Director.
> Maintain and publish daily Lead Generation reports, providing marketing team with timely visibility into customer interactions and product purchases.
> Evaluate in-market sales performance across POS, generating actionable reports for stakeholders.
> Implemented market research initiatives to optimize campaign strategy and increase exposure of the full product portfolio, including slow- and fast-moving lines based on market dynamics.
> Manage payout processing and quarterly payout budget planning across digital wallets and FOC programs.
> Maintain net promoter score (NPS) reporting and analytics to ensure compliance with global standards.
> Built multiple enterprise-level Power BI dashboards (Activation Monitoring, POS Activation) eliminating manual reporting and cutting reporting time by 90%.
> Designed B2B planogramming tool and expanded Digital Trade Engagement platform with vendors, increasing customer interaction and digital adoption.
> Developed real-time activation dashboards with images and market segmentation insights, used by local and global teams for trade decision-making.
> Published Power BI reports that improved customer visits presentations, increasing online purchases by 18% and driving wider digital adoption.
> Designed and implemented a stock delivery/reconciliation system (VB), ensuring accounting alignment and operational efficiency.
> Automated payout process/reporting, reducing processing time by 40% and leading digital wallet transition (STCPay and YouGotAGift), improving payment cycle efficiency.