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Work Background
Activ8 Solar EnergiesOperations Coordinator
Mar. 2025 - Dec. 2025--Schedule technical surveys in Salesforce for new customers using location and date of deposit as criteria.
--Ensure that 6 surveyors throughout Ireland are booked with 17 surveys per week.
--Answer phone calls and resolve customer queries.
--Take customer payments for upcoming and completed callout appointments.
--Provide backup support for callout and installation booking team members
Activ8 Solar EnergiesTemporary Accounts Administrator
Oct. 2024County Monaghan, IrelandSupport Accounts and Administration teams in their day to day operations. Administer and assist with SEAI grant application process. Ensure accuracy of customer paperwork in conjunction with company sales system. Complete administrative tasks within the pre-install and post- install phase of the customer journey. Effectively resolve customer queries. Liaise effectively and efficiently with office management, sales, and installation teams.
Ann’s Children’s CareSocial Care Worker
Apr. 2024 - Oct. 2024County Monaghan, IrelandProvide support and care for young people living in a residential setting. Documented all work and interactions with young people in accordance with Tusla regulations. Kept family of young people up to date.
Fairfax County Public SchoolsSpecial Education Teacher
Nov. 2007 - Mar. 2024Fairfax County, Virginia, United StatesResearch, write, and implement IEPs for 10 – 13 students on my caseload. Teach and manage special education caseload of 10 – 13 students, as well as coordinate classroom plans and activities with general education coteacher. Participate in all weekly grade-level and monthly building-level CLTs and staff development. Led Local Screening Committee (LSC) for 4 years and coordinated all aspects of the special education eligibility process for 20-30 students each year. Interacted with parents, teachers, administrators, and specialists about students who require or may qualify for special education. Led special education team lead for 4 school years. Coordinated team special education paperwork for staff of 8 teachers, managed case loads in Sea Stars as default case manager for more than 50 students, and liaised between administration and team. Mentored 3 new-to-teaching and 4 new-to-the-county teachers .
Independent Project AnalysisProject Analyst
Apr. 2007 - Oct. 2007Ashburn, Virginia, United StatesEvaluated more than 5 capital projects in the process industries at authorization and completion of projects. Conducted face-to-face interviews with more than 5 client teams across North America to collect data. Systematically evaluated data to determine each project’s status.
Independent Project AnalysisTechnical Editor
Jun. 2003 - Mar. 2007Ashburn, Virginia, United StatesEdited reports and presentations on the quantitative analysis of project management systems and capital project benchmarking for a staff of 60. Developed and trained new analysts in writing. Consulted with analysts writing reports and articles about project management systems and capital project benchmarking.
Self-employedFreelance Copy Editor
Feb. 1999 - Jun. 2003Loudoun County, Virginia, United StatesEdited computer code (such as C++) textbooks, reports from companies (such as World Bank), and journal articles using APA, Chicago, and company style guides. Edited for grammar, style, content, and ease of reading for intended users.
Electronic Data SystemsTechnical Editor
Jul. 1996 - Feb. 1998Herndon, Virginia, United StatesAs lead editor for the Defense Blood Standard System (DBSS), collaborated with developers, writers, and trainers on all system documentation. Edited program and end-user documentation for grammar, style, and content while maintaining project timelines.
Sallie MaeStandards and Procedures Specialist
Jan. 1995 - Jul. 1996Herndon, Virginia, United StatesDeveloped and maintained all system documentation for Sallie Mae's server systems.
Sallie MaeProcedures and Training Assistant
Mar. 1994 - Jan. 1996Herndon, Virginia, United StatesDeveloped, wrote, and maintained standards and procedures for Sallie Mae service systems. Helped develop and write training documentation.
Sallie MaeSecretary II
Oct. 1992 - Mar. 1994Herndon, Virginia, United StatesProvided administrative support for one vice president and her team of 20 employees.
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