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Work Background
Vox TelecomEnterprise Key Account Manager
Aug. 2020South Africa
WESTECHStrategic Account Manager
Apr. 2018 - Jul. 2020Johannesburg Area, South Africa• Build and maintain client relationships post sales. • Develop and Implement call cycles, processes and routines to proactively engage and maintain client relationships. • Anticipate client needs based on business growth. • Demonstrate a strong understanding of client business needs, develop proposals for Westech products and services and communicate how these technical value-added solutions will address those needs. • Partner the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments. • Conduct business development and account management ethically ensuring the integrity and reputation of Westech and or the client is not compromised. (provide only what clients need / is reliant, ensuring ethical business practice with client sand suppliers.) • Partner the technical team to create and document innovative, business relevant solution specifications for all clients (new and existing) based on needs analysis and audits. • Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels. • Partner technical teams on installations and new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions. • Generate Sales reports and present metrics and critical / key business information to customers for their business decision making. • Actively research and monitor the market and competitive landscape providing recommendations for Westech differentiation and strategic decision making. • Develop accurate sales forecasts demonstrating strong market (sales cycles, market potential, competitor activity, industry trends) and customer specific knowledge. • Meet and exceed sales targets and goals. • Meet and exceed customer experience goals and objectives.
Business ConnexionIT Engineer
Sep. 2012 - May. 2014Senior Desktop Engineer
Integr8 ITSystems Engineer
Jan. 2010 - Jun. 2012Based at Integr8 Head Office In Joburg, all remote support to all Clients. From 3rd Line Desktop Support to all remote clients onsite servers. Support of all Remote Sites Servers and Users. WIFI networking support and configuration and maintaining. All CISCO Routers and Switches. All systems and hardware support on sites and installations. All user support, from PC to laptop to blackberry and 3G.
XONSystems Engineer
Jan. 2008 - May. 2012Responsible for all Remote Sites of Retail Africa namely Irene Village Mall, Feather brook Mall, Grey Owl Village mall etc. All user support, all systems support, printer support, all Admin, self-managing of all Stock, support on video conference utilities, all network support. 500 Users
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