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Work Background
The Westin SingaporeAssistant Event Sales Manager
Sep. 2024Singapore, Singapore
The Westin SingaporeEvent Sales Executives
Aug. 2023 - Sep. 2024Singapore• Responsible for Event coordinator performance/goals/development. • Executes goals established by Reporting Manager with common objective. • Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles. • Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery. • Continue to build/maintain rapport and confidence with organizer • Professional advice and efficient follow-up with organizer during planning phase • Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others • Ensure all technical procedures concerning takeover/update of groups is executed in S&C • Ensure all administration and filing concerning takeover/pre/post event is executed • Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders • Ensure VIP procedures adhered with necessary Pre-Conference Meetings • Present during execution of event with formal handover to Banquet Operations/Front Office
Marriott InternationalHuman Resources Coordinator
Sep. 2021 - Jul. 2023Singapore• Supports Marriott Customer Engagement Centre (CEC) Human Resources team in HR related matters, including talent acquisition and employee engagement for 4 sites: Singapore, Kuala Lumpur, Jakarta and Bangkok. • Manages the full spectrum of entry-level recruitment activities from sourcing, screening, interviewing to offering management; engaging with recruitment agency if needed • Executes administrative activities related to onboarding and clearance process • Handles Singapore Work Pass application, renewal and cancellation • Drives employee engagement activities with TakeCare committee monthly related to wellness, festive celebrations, serve the community and annual Dinner & Dance • Assists in the recognition program - "Associate of the Quarter""Associate of the Year""Outstanding Performance""Associate of The Month" • Maintains all Associates personal details in systems and p-file • Designs collaterals for internal announcements, Company events' posters • Assist internal career progression process
Marriott InternationalLoyalty Program Customer Service Associate
Feb. 2019 - Sep. 2021SingaporeThe role is to assist members in reservation and promote Marriott Bonvoy to wider customer group. Marriott aiming to become the "World Leading Travel Company". It has inspired me to present in a professional manner by offering relevant recommendations on hotel reservations to enhance guests’ stay experiences; and better customer service in membership issues.
Starwood Hotels & Resorts Worldwide, Inc.Sales Service Representative
Aug. 2018 - Feb. 2019SingaporeThe role is to assist reservations and promote the Starwood Preferred Guest (SPG) Loyalty Program. My aim is to assist loyalty members and customers while looking at the Starwood Hotels & Resorts Worldwide Inc properties worldwide in a professional manner by offering relevant recommendations on hotel reservations to enhance guests’ stay experiences.
Trip4asia Pty LtdOffice Admin/ Travel consultant / Customer Service
Feb. 2018 - Jul. 2018SydneyA new startup travel agent based in Sydney, with the aim of promoting Australia to the Asian market. Besides the traditional travel packages and hotels, the company do focus on lifestyle where we offers a vast variety of vouchers and restaurant packages in the portal.
St.George Bank - Open Air CinemaEvent Ground Staff
Jan. 2018 - Feb. 2018Sydney, AustraliaKnown as the Most Beautiful Cinema, situated on Mrs Macquaries Point against a backdrop spanning the Opera House, Harbour Bridge and city skyline, St.George OpenAir Cinema is a premium lifestyle experience, where the allure of film is combined with fine food and wine, and postcard views.From early evening patrons gather with friends at the harbour’s edge to make the most of the stunning views and vibrant atmosphere. Partnering with leading caterers and beverage providers, the event’s harbourside bar and restaurant deliver an extensive range of high quality meals, snacks, champagnes, wines, beers, ciders and spring waters. Then at nightfall, an unrivalled cinematic experience unfolds when our giant screen is hydraulically raised from Sydney Harbour to stand three storeys high before a 2000 seat grandstand. 32 speaker surround sound, and a film program including premieres, previews and the best of current and recent releases completes an unforgettable night. As a ground staff, I have involving in ticketing, crowd/queue management, assisting patrons and a new experience working in open cinema event. I had a wonderful time working with a great team in the past months and I experienced a lot in event management!
ICE Design Pty LtdOffice Administrator
Dec. 2017 - Jan. 2018Sydney, AustraliaICE Design Pty Ltd is popular women' fashion online-store and 17 retail locations in Queensland, NSW and WA. The inspiration is taken from the world’s fashion centres—London, New York, and Paris—with an Aussie twist to match your needs and desires. As an office administrator, I had a whole new experience in the fashion industry and garments production/ manufacture process. I was doing the communicate between suppliers and the company, managing garments' sampling and data entry. Moreover, I learned to do sales at the store and online, which I gained a better skills in organising and communicating with wide range of customers and suppliers.
Vivaz DanceIntern
Jul. 2017 - Oct. 2017Sydney, AustraliaVivaz Dance, owned and operated by Latin Junction Pty Ltd. Vivaz dance shoes are unique and different to anything currently on the market. It is designed by Australian designer/owner Amber Rose. The range of dance shoes including latin, ballroom, salsa, tap dance, jazz and ballet; and also special in bridal shoes and custom order dance shoes. As an intern, I had a whole new experience in the dance industry and dance shoes design and manufature. I was doing the stock listing, content management, and customer service. Moreover, I learned to do sales at the store and online, which I gained a better skills in organising and communicating with wide range of customers.
Bennetts Lane Jazz ClubIntern
May. 2016 - Dec. 2016Bennetts Lane, MelbourneBennetts Lane Jazz Club, known as 'the best jazz club in the world' by Lonely Planet. The club hosts international and local jazz artist every night and is widely popular jazz live music venue in Melbourne. Work as an intern at the jazz club, I have learned and experienced in the area of the management of a live music venue, programming, customer service and event organizing.
Roster Chicken Fast Food RestaurantWaitress
Mar. 2013 - Jun. 2013Maribyrnong, MelbourneGreat experience working in a restaurant, which I learned customers service and collaboration with others colleague.
Tutti Music StudioMusic Tutor
Jun. 2008 - Jan. 2012Selangor, MalaysiaA great music tutoring experience in this studio, under the syllabus of ABRSM. From 5 year old to 15 year old range of students. Great teacher and team I worked with, and participated in Year End concert in 2009 and 2010.
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