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Work Background
PETRONASManager (HR Process Excellence), HR Transformation Office
Apr. 2024Federal Territory of Kuala Lumpur, Malaysia• Spearheaded and completed the process redesign and system enhancement for the centralisation of HRDC Grant & Claim Management at HR Services for 52 PETRONAS entities, significantly enhancing compliance, efficiency, productivity, and financial stewardship. • Successfully designed and facilitated a comprehensive series of 16 stakeholder workshops focused on Recruitment, Mobility, and Learning & Development processes. Throughout these workshops, I identified and addressed 57 key pain points, implementing practical solutions that enhanced productivity and significantly reduced processing times. • Provided strategic updates and continuous improvement recommendations to senior leadership, including VP-level and skill group advisor, resulting in informed, data-driven decision-making and achievement of key business transformation goals. • Served as Scrum Master for WPE HR readiness initiatives, attaining 100% sprint completion and ensuring on-time delivery of all critical materials for targeted HR users.
PETRONASHead (Episode - Digital Solutions) emb.arc Programme
Sep. 2021 - Mar. 2024Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia• Strategized and led the successful Oracle HCM system implementation for Employee Performance Management (EPM 2022) and enabled ‘anytime feedback’ Performance Check-In system for PETRONAS Group of companies, transforming the nature of performance conversations within the organisation. • Successful delivery of the PETRONAS BePCB & BC Behavioural Feedback system for PETRONAS Groupwide, including custom system solutioning to enable the integration of BePCB external 3rd party assessor feedback (from non-Oracle enabled entities) into Oracle HCM for seamless annual Year End Performance Review (YEPR). • Successfully completed the complex system design and configuration for the Performance Improvement Plan (PIP) and New Hire Confirmation (NHC), standardising and simplifying the process across PETRONAS groupwide entities, which included leading negotiations that reduced System Development costs from 536 to 426 mandays. • Successfully led end-to-end system design, testing, and secure data migration for the Superior Managed Assessment (SMA) EDGE platform, enabling an early Go-Live for both the KLCC Group of Companies and PETRONAS Lubricant Marketing (Malaysia) Sdn Bhd, with the successful delivery of all project milestones ahead of schedule. • Successfully completed the comprehensive Preliminary System Technical Assessment for the PLI International Group of Companies, covering EMEA countries, the Americas, India, and China. This assessment served as a pre-evaluation of the PLI Group’s existing HR systems to inform strategic planning for Oracle HCM system implementation across the organization. • Led the development of a comprehensive, end-to-end solution for the integration of TPCP assessment result into MyCareerX Talent Profile and Talent Dashboard through close collaboration with technical experts from GT&C and Oracle. Throughout this process, I challenged the limitations of the Oracle system and provided innovative approaches to meet user requirements.
PETRONASHead, Quality Management & Assurance, Global HR Services
Apr. 2015 - Aug. 2021Kuala Lumpur, Malaysia• Strategize, led and drive the Lean Six Sigma (LSS) programme for all Global HR Services (GHRS) employees by establishing a GHRS Quality Roadmap, which details a five-year plan and targets for coordinating LSS training sessions, project identification, project coaching, examinations, and certification processes, in order to support each unit in managing its own process improvement initiatives. • Led efforts to inculcate the quality improvement mindset throughout GHRS by mandating participation in Lean Six Sigma Yellow Belt trainings, encompassing the 5 Quality Principles (5QP), 5S, and the Agile Scrum Framework. Team leads and managers are required to complete LSS Green Belt training, execute improvement projects as part of their certification process, and subsequently advance to Black Belt training and certification. • Led, design and facilitate continuous improvement workshops using LSS tools to drive and support process improvement initiatives across Group HRM departments, with the objective of enhancing end user experience, optimising costs, improving service quality, productivity, and Process Cycle Efficiency (PCE). • Led the establishment of governance & compliance control mechanisms, including the GHRS Governance Framework, GHRS functional check-list, self-assessment checklist, pre-audit compliance check, ensuring compliance to laws and statutory regulations. • Led and drive governance and compliance initiatives, pre-audit compliance check, implement post-audit intervention plans, responsible for the Audit Report and Management Response and ensured on-time QASR submissions to drive timely closure of audit action items.
PETRONASTeam Lead, (SAP HR - ECC6 Talent Management), HR ICT Project
Mar. 2014 - Mar. 2015Kuala Lumpur, MalaysiaTeam Lead for the SAP HR ECC6 implementation for SAP HR Talent Management modules Team Lead (SAP HR- Talent Management) Lead the end to end system design and implementation for Talent Management Modules which encompasses Recruitment, Career Planning, Succession Planning, Learning, and Personal Development Plan for HR Portal..
PETRONASExecutive (HRIS)
Feb. 2008 - Feb. 2014Kuala Lumpur, Malaysia• SAP HR Analyst responsible for HR data integrity, system trouble shooting and technical support. • Advance user in Microsoft SharePoint portal design and support.
LCL Furniture Sdn BhdQuality Assurance Executive, (ISO9001)
Aug. 2007 - Jan. 2008Selangor, Malaysia• Responsible for the quality assurance and compliance to ISO9001 for furniture produced for export to Hotels in Dubai, UAE.
Hillcrest Gardens Sdn BhdProject Executive
Jul. 2003 - Aug. 2007Selangor, Malaysia• Internal Auditor for ISO9001 (Quality Mgmt System) and ISO14001 (Environment, Safety & Health). • Project Site Executive responsible in tracking and monitoring the construction of houses and shop lots.
Infinite Talent Sdn BhdTrainer
Feb. 2002 - Jun. 2003Kuala Lumpur, Malaysia• Trainer for Majlis Latihan Vokasional Kebangsaan (MLVK) Computer training certification programme. • Responsible in managing office administrative tasks. • Provide On-Site IT trouble shooting and support for computer system and hardwares
Chrysanth Software Sdn BhdIT Consultant
Jul. 2001 - Jan. 2002Selangor, Malaysia• Business Development Consultant for Chrysanth HR and Accounting System. Provides onsite system support to clients.
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