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Work Background
Furniture Club DirectQuality Assurance Manager
Aug. 2023 - Jul. 2024
Self.Procurement and Acquisition Manager (SEA)
Jun. 2023Ho Chi Minh City Metropolitan Area
Mick's WinesGeneral Manager
Apr. 2020Tan Dinh, Ho Chi Minh City, VietnamMick's Wines sources and supplies quality Red, White, Rosé (Rose) and Sparkling Wines from many countries around the world from both the 'Old' and 'New World' regions at affordable prices We deliver from our online Wine Shop direct to your door, premium wine from over 65 grape varieties including Cabernet Sauvignon, Zinfandel, Merlot, Pinot Noir, Sauvignon Blanc, Shiraz and Riesling. Using our search engine you can search by country, type or grape variety to find your particular wine preference and enhance your wine shopping journey. OLD WORLD - France, Italy, Spain, Portugal, Austria, Hungary, Slovakia and Germany. NEW WORLD - United States, Australia, South Africa, Chile, Argentina, and New Zealand https://www.facebook.com/mickswinessaigon/ Please note: All our wines are bottled in the country of origin and imported directly into Vietnam.
OztekEvent Manager
Mar. 2019 - Mar. 2019
Freelance, self-employedInstallation and Operations Manager
Sep. 2018 - May. 2019Ho Chi Minh CityThe Tevere is an Italian restaurant with the unique feature of having 48 wines by the glass automatically served direct to the consumer from pressurised, refrigerated, card operated, self-service dispensers. This requires selection of appropriate point of sale systems and interfaces to support disparate systems from multiple manufacturers. Initially engaged as a consultant to devise a technical solution, I was fully engaged to assist on all aspects of design and construction leading to changes to wiring, networking and systems to meet business goals. Due to my previous extensive food and beverage experience, I was engaged to project manage all aspects and continue for 3 months after the opening to ensure all systems were bedded down and meeting requirements. This meant continuous review of requirements and supplier obligations to meet tight opening dates and conflicting supplier schedules. The end result was an on time opening date with minimal teething problems achieved by solid architecture, rigorous staff training and project acceptance plans. Key Points Review/audit of design and build AutoCAD documentation. Worked with the chief designer to improve layout and ensure effective utilisation of existing facilities and appropriate sizing and location of new facilities to support the technology requirements. Direct liaison with building and equipment installation contractors, ensuring quality of sourced equipment met with the standards expected by the restaurant owners. Sourcing and procurement of appropriate equipment and Point of Sale system. Helped establish external and internal marketing and sales promotional activities. Having achieved total success in opening the restaurant within 4 months of commencing the renovation of the building and fulfilling my role as interim OM, I stepped down as OM and am now looking for another project in Vietnam.
Customer Community ServicesClient Delivery Manager
Jul. 2017 - Jul. 2018Ho Chi Minh City, VietnamA one year contract to assist the company in rationalising roles and procedures. My digital project management, operations and implementation role is varied and generally comprises of the following major tasks: Setting task priorities in consultation with the Australian team Working with developers and designers to prepare project schedules, client deliverables and ETA Managing, assigning, monitoring and scheduling assigned tasks using JIRA software Planning, directing, and coordinating documentation and processes to enable User Acceptance Testing
Asia Film FixersInternational Film Fixer
Oct. 2015 - Dec. 2015MyanmarI was engaged as International Film Fixer to work with the film crew from Arrow film company who were on behalf of the BBC, retracing the steps of British Army Officer Ian Simpson in Myanmar. His son, former mountaineer Joe Simpson travels to Inywa in Myanmar to retrace the WWII journey of his father, Ian, who served with the Chindits, the special forces who fought a harsh guerilla campaign behind Japanese lines in 1944. Using his father's maps and secret diary, and guided by explorer Ed Stafford, the first man to walk the length of the Amazon, Joe sets out to find the jungle airstrip where 20,000 Chindits were dropped in the biggest air operation before D-Day. Joe experiences some of the jungle conditions that made this one of the toughest campaigns of the second World War - crossing a river with a homemade bamboo raft, getting lost in the jungle (even with GPS) - but then finds that events in modern-day Myanmar threaten to derail his plans. The first free elections since 1990 trigger renewed hostilities in Kachin province - usually off-limits to tourists. I was engaged by Asia Film Fixers due to my previous military experience and knowledge of Asian culture and traditions. My role was to coordinate transport, catering, accommodation and support from local government officials and police. We trekked though the jungle for almost 5 weeks carrying the minimum amount of equipment and supplies. It was my responsibility to ensure that the film crew had all of their technical and domestic needs met and this often meant that in small villages i was communicating via sign language with the local people due to the language barrier.. Many Myanmar inhabitants had not come across an Englishman before. The two part documentary was shown by the BBC in May 2016.
BlueBytezPOS Release & Acceptance Manager
Jun. 2015 - Dec. 2016H0 Chi Minh CityAfter a brief stint assisting a customer in Hanoi, I was moved to be responsible for POS software acceptance and release Manager. Bluebuyez had recently been awarded a contract for a large restaurant group with a large number of bespoke requirements. This led to multiple deployment and software quality issues. I undertook a review of the development and release processes to resolve the issues. Once the changes were implemented I then became the interface between the client and the software team to ensure requirements of the client were being met without compromising the quality. This role was particularly challenging in that it involved me assuming the role of both project manager and product owner. As project manager was responsible for; task planning, defining requirements, setting standards and prioritize the team’s workload. As product owner, I represented the client to ensure that not only were the high level requirements being met, but also that additional enhancements were considered and included whilst remaining within budget and without delay to the release date timeline. On occasion these two roles conflicted specifically where task completion, priorities, testing and the financial implications of continuous improvement were concerned. There were often lengthy discussions regarding Cost/Benefit, task scheduling and ultimately task backlog. The project took 15 months to complete, including testing and release and the rollout plan is underway. Whilst undertaking this role I was engaged from Oct-Dec 2015 as International Film Fixer to work with the film crew from Arrow film company who were on behalf of the BBC, retracing the steps of British Army Officer Ian Simpson in Myanmar.
O'Learys VietnamInterim F&B and Franchise Manager
Feb. 2015 - May. 2015Hanoi, VietnamO’Leary’s is a Swedish based company that awarded the franchise for Vietnam to a company in Hanoi. The first restaurant was established in late 2014, with the intention to open a further 10-15 throughout Vietnam by 2020. The F&B manager left under difficult circumstances at very short notice and I was contacted by the owners through a friend to manage the restaurant specifically to ensure that the restaurant complied with the requirements directly mandated by the franchisor whilst the company was awaiting the arrival of the new F&B Manager. A previous franchisor audit had highlighted a number of compliance deficiencies which had not been actioned or rectified. I met with the franchisor’s Asia representative and together we formulated an action plan to address the issues highlighted during the previous audit. Monitoring standards, ensuring training packages were updated and training sessions implemented. We conducted pricing and portion sizing exercises with comparable brands in the region and modified the menu to ensure financial and budget targets could be met. Directly responsible for staff training, team briefings, audits and management/investor reporting, I ensured that the restaurant standards met and where reasonably practicable exceeded the expectations of the franchisor. As F&B Manager, ably assisted by a full admin department, I was solely responsible for the operational management of the business. The management tasks included but were not limited to; Staff management/organisation, recruitment, training and mentoring. Customer delivery and focus, ensuring that staff met and exceeded customer expectations. Quality control of food and beverages, including monitoring of supplier deliveries, preparation and operational cleanliness. Worked closely with the accountant in relation to the day to day accounting and budget management tasks, POS input and report outputs, supplier payments, staff salaries and inventory/purchasing stock cost control.
BlueBytezOperations Director
Oct. 2013 - Jan. 2015Ho Chi Minh City, VietnamBlueBytez is a US owned Point of Sales Software Company based in HCMC. The company provided bespoke POS systems, along with a technical help-desk to a number of clients (restaurants, bars, universities, retail outlets) across Vietnam. With the exception of the American company owner, the team were all Vietnamese and consisted of 4 programmers, 2 research and development engineers, 3 technicians and a Personal Assistant to help with the HR and budgetary elements of the company and to liaise with government organisations. In addition to the HCMC based staff I remotely managed a small team of technicians based in Hanoi. I was responsible for the day to day running of the company, managing task scheduling, process development, customer liaison, installation management, technical support, finance and personnel management. BlueBytez is also developing additional software programs with an aspiration to venturing into the Quality Audit, Asset and Equipment Management and Personnel Performance Management field. In order to achieve this, some tasks were outsourced, therefore, in addition to the team of full time personnel, I managed subcontractors responsible for providing Android Application Programming, Graphics and Web Design and IT Training services to clients on behalf of Bluebytez.
FreelanceF&B Operational Assessment Consultant
May. 2013Ho Chi Minh, VietnamIn addition to the full time roles I have occupied during the last 7 years, I carry out Independent Operational Assessments for bars and restaurants in Vietnam. During the assessments, I observe customer service and staff performance. I audit the restaurant documentation, stock control processes and methodology, review training packages, monitor the waste management system and carry out a menu costing evaluation. On completion of the assessment, I provide a detailed report to the restaurant owner, including an in-depth plan, including advice and or guidance on how to improve staff performance, through training and mentoring, stock control, waste management and customer service with the ultimate goal of reducing costs and maximising revenue. I assist with the selection of wines, spirits and beers and negotiate contracts with beverage suppliers to ensure the clients receive the best value for money. More recently I have been working with both ‘Schmidt Vinotek’ and ‘Le Jus’ wine importers as Business Development Manager to try to raise the profile of their wines in the Expat market. We have hosted a number of wine tastings at select locations throughout HCMC, Vung Tau and Phu Quoc and received great feedback, interest and increased sales volumes. With extensive experience in various POS platforms, I was engaged as a consult by DCorp, one of the main F&B and Retail POS companies in Vietnam. I provide the Expat interface between the Vietnam teams in Hanoi and Ho Chi Minh with the foreign owned restaurants and bars looking to upgrade to a new POS to assist with operational procedures in their businesses. I was able to leverage the combined knowledge of the organisations to improve operations at each of the businesses I engaged.
Self Employed ConsultantEvent Coordinator
May. 2013 - Jan. 2015Ho Chi Minh City, VietnamOrganised and managed a number of Pool and Golf related events in partnership with Brogolf at a number of expat bars in/around District 1 area of HCMC. Obtained sponsorship from Johnnie Walker, Budweiser, Russian Standard and Corona, for these events and coordinated their support at these events with promotion staff and prizes. Successfully ran a regular 24 entrant Pool Tournament and Indoor Golf competition at Drunken Duck and Chilli Pub.
Saigon RetroDirector
Jun. 2012 - Sep. 2013Ho Tung Mao St, Ho Chi Minh City, VietnamRelocated to Ho Chi Minh City in June 2012, i set about managing the structural surveys, design and conversion of a TV/DVD storage building. Managed the refurbishment of the building (192 sq. metres in total on 3 levels) into what has now become a popular bar. Personally supervised the procurement of all materials required by Building, Plumbing, Sewage and Electrical sub contractors, ensured the quality and standards of the installation/refurbishment were upheld. In conjunction with my Vietnamese business partner, designed, sourced all furnishings/fittings for all three levels of the bar including a fully equipped Western standard kitchen, assisted with negotiation of contracts with building tenant, Vietnamese government organisations, food and beverage suppliers. Sought advice from Executive Chefs at 4 star hotels in HCMC with respect to kitchen layout to ensure quality/variety of product and efficient functionality could be achieved. Established customer service protocols, set standards of service and carried out staff training to ensure that optimal guest satisfaction was consistently achieved. Personally carried out day-to-day supervision of the bar in order to maintain a safe, hygienic and customer focussed leisure environment whilst maintaining and a good working atmosphere for staff. Responsible for purchasing, sales, profit margins, accounting and implementing stock control processes. Organised events and functions in order to raise the profile of the bar and increase revenue, the most significant being the Shimmy Shimmy Coco Pop event which hosted 350+ customers. Personally established resident Darts and Golf teams to compete with other bars across all districts within the city. Having built up a successful business i encountered difficulties with my Vietnam business partner, so sold my share of the pub in anticipation of undertaking similar projects in the future.
CenexPlugged in Midlands Programme Manager
Aug. 2011 - May. 2012LoughboroughManaged the day to day operation, planning, control, monitoring and delivery of the Plugged in Midlands programme to agreed targets, timescale and budget of 6.3M. Providing effective reporting, forecasting and communication both within the team and to external stakeholders (Local Authorities, Private Sector Organisations, Individuals). Acting as primary point of contact for the programme to all stakeholders, external clients and the Office for Low Emission Vehicles. Promoting the programme at regional events to ensure Electric Vehicle awareness is improved and national, regional targets are met. Coordinating and chairing regular delivery and key task meetings (internal and external), supporting input to OLEV working groups, collating and providing financial and output advice to support robust governement grant claims. The Midlands Plugged-In Places (PiP) Project combines the roll out of electric vehicle infrastructure with the development of regional capabilities necessary for the electrification of road transport. Jointly managed by Cenex and Central Technology Belt, the project is one of eight regional projects part-funded by the Office for Low Emission Vehicles (OLEV). It will see more than 500 electric vehicle charging posts deployed across the Midlands region between 2011 and 2013, as part of a nationally interconnected charging network for electric vehicles.
Transport Research LaboratorySafety Management Consultant
Jan. 2010 - Jul. 2011Crowthorne, BerkshireI was contracted to Transport Research Laboratory (TRL) on road transport projects sponsored by the Highways Agency (HA) in particular relating to the Traffic Officer Service (TOS). In my capacity as project safety manager I was charged with the day-to-day management of the project team and monitoring of stakeholder deliverables. The project under my direction undertook an extensive analysis phase and put forward recommendations relating to operational safety management improvements in the form of an action plan. The actions have been aligned with the HA ‘Aiming for Zero’ plan and are now well into the implementation phase. Primary focal point for all TOS related stakeholder communications, responsible for control, monitoring, management and facilitation of a number of data gathering programmes. Focus groups, workshops and interviews were conducted involving 10% of TOS personnel. I personally mentored & briefed a team of 21 TOS trainers and coaches. This involved travelling to a number of HA deployed sites across England. Spearheaded & championed the systematic undertaking of an ‘on-road’ hazard identification exercise, ensuring that the information received by the team is accurate, can be substantiated, reflective of reality, delivered in a timely manner and as a minimum revolutionize the customer’s output expectations. Secondary responsibility was working with stakeholders to develop pioneering project documentation and processes (hazard/risk identification, analysis, assessment and recording, operational procedural/guidance and for developing an accident/incident/near-miss data capture and management process. In addition, through extensive stakeholder liaison on a one-to-one basis I brainstormed the integration of the new processes and documentation into the TOS whilst it is still operating under ‘business as usual’ restraints.
Self EmployedWebsite Maintenance & Management
Jul. 2009 - Dec. 2010Part-time work for a local franchise business as their Web Manager. Primarily working on maintaining the business website, but with emphasis placed on implementing changes in order to bring it in line with similar parallel websites.... Also involved in venue research, customer surveys, market and trials analysis.
General DynamicsQuality Assurance Engineer
May. 2006 - Jun. 2009Senior Quality Assurance Engineer (QAE) contracted through Élan Defence, reporting to QA Manager & Operations Director, employed on Ministry of Defence (MoD), Defence Information Infrastructure (DII) project. Responsible for site survey, design review, monitoring, inspection and reporting of RESTRICTED and SECRET passive/active IT network infrastructure installations on UK MOD sites. Ensuring installations complied with National/Defence Standards & Joint Service Publications (JSP) (e.g. H&S at Work Act, BS 7671, SDIP 29, and JSP 440 & 480). Duties carried out on sites located in the South East counties and Central London. I held SC clearance for this position.
Ministry of DefenceThrough Life & Safety Manager S&AD IPT - RAF Wyton
Nov. 2004 - Apr. 2006Reported to the Senior Engineering Manager, responsible for managing all aspects of Project Safety relating to Aircrew Clothing & Equipment, Airborne Forces Parachutes and Ejection Seat Systems, in the Survival & Airborne Delivery Integrated Project Team (MOD). Ensuring support to Overseas Military Operations, whilst maintaining compliance with Civil Aviation Authority mandatory legislation, National & Defence Standards (JSP 553 & Def Stan 00-56) and European Legislation. Duties included: •Creation and authoring of the IPT Safety Management Plan, Safety Case Reports, Safety Delegation and Hazard/Risk identification, analysis and control processes. •Facilitation of HAZID exercises with 3rd party contractor/suppliers and managed/controlled Hazard logs using CASSANDRA software tool. •Establishment of agreed policy to enable stakeholder KPI's to be identified and monitored. Liaising with stakeholders, customers and staff identifying best practice to produce a more effective output and greater accuracy in the deliverables. •Performed Risk Analysis, assessing impact/probability of identified risks taking into account relative dependency and associated factors. Placement of prioritised risks in department/organisation risk registers. •Routine briefings and presentations to senior management on project progress. •Determine Trials and Aircraft Integration criteria, management of the recording and collation of Test Results/Data, including evaluation of the stakeholders key requirements and advice on Mitigation Strategy. •Dual roled as Deputy Head of the Operations Branch overseeing Business Management, Human Resource, Admin Support, Customer Supplier Agreements, Performance Reporting & Monitoring, Information Knowledge, Quality and Configuration Management including line management for 20 staff. Position disestablished as a result of S&AD IPT integration into Harrier IPT.
Ministry of DefenceInstallation Design Authority Configuration Project Manager - RAF Henlow
Oct. 2000 - Nov. 2004Managed one of three departments focused on providing project management support and configuration control on Strategic and Tactical Communication Information Sites located at Ministry of Defence facilities across the UK overseas. Additional responsibilities included, establishing policy and standards, Customer Supplier & Service Level Agreements and maintaining document Configuration Control. My team established a policy base-line, to ensure compliance with nationally recognised standards, managed risk, engineering change proposals and carried out installation audits. Monitored performance indicators and deliverables to enable the department to remain customer focused and ensure service delivery targets maintained. Duties included: •CIDA subject matter expert for Project Synergy (commercialisation of military communication facilities) in Iraq, Bahrain, Oman and Qatar, ensuring compliance with JSP 440, 480, CESG Info Sec Memo 16 and AMSG 719G. This involved the remote management of staff members located in Basrah, Iraq. •Performed audits and produced technical reports on design proposals. Authored pilot versions of Engineering Change Control process, the object of which was to reduce retrospective engineering costs on MOD sites worldwide. •Responsible for modifying processes, introducing additional quality control measures, new database recording procedures and implementing more stringent targets that ultimately enhanced the production, control, certification and distribution of Configuration Drawings. Minimising errors, decreasing the turnaround time and improving the quality of the departments output by over 30%. •Pro-active in providing in-depth staff ‘On the Job Training’ and authored a series of work-streams that facilitated the clearance of a 12-month backlog of overseas survey work. •Held DV clearance for this position. Relocated to RAF Wyton on promotion.
Williams Grand Prix EngineeringData Analyst and Electronics Engineer
Aug. 1999 - Oct. 2000Managed team of 6 mechanical and electrical engineers on numerous aspects relating to manufacture, design, installation, testing and monitoring of electrical, radio and data analysis components, sensors and equipment installed on FW22 and 23 models of Williams F1 race car.
Royal Air ForceAvionics/Electrical Engineering Fleet Manager
Jun. 1997 - Aug. 1999Project managed installation of modified components and associated infrastructure that enabled fleet of 9 Lockheed L1011 TriStar aircraft to comply with Federal and Civil Aviation Authorities operating procedure changes. Provided 24/7 specialist technical advice to aircraft operating engineers.
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