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Work Background
ZoomEnterprise Systems Analyst
Dec. 2020 - Apr. 2021RemoteHRIS primary point of contact servicing the global HR community with administration of Workday HMS and HR processes. Collaborate with the Workstream leads to troubleshoot/resolve issues efficiently, develop process enhancements and provide implementation support as needed.
Marmon Holdings, Inc.Workday Consultant
Dec. 2019 - Mar. 2020RemoteHRIS primary point of contact servicing the global HR community with administration of Workday HMS and HR processes. Collaborate with the Workstream leads to troubleshoot/resolve issues efficiently, develop process enhancements and provide implementation support as needed. Responsibilities: Workday Administration: Foundational member of the Production Support team for MPower (Workday) Go-Live launch: • Served as Workday SME for Crane Services group facilitating data auditing, HR training/preparedness for Canada, Australia and US populations. • Troubleshoot/resolved issues via Zendesk ticketing system. • EIB Data Loads. • Security Role Administration. • Supervisory Organization Administration. • Created/revised training documentation. • Create custom HR reports as needed.
CFA InstituteHRIS Admin (Workday)
Mar. 2019 - Oct. 2019Remote VAHRIS primary point of contact servicing the global HR community, employees, and contractors with administration of Workday HMS and HR processes. Collaborate with the HRIS team to troubleshoot/resolve issues efficiently and develop process enhancements as needed. Responsibilities: ● Workday Administration: First point of contact for HR Partners regarding Workday systems management. Troubleshoot/resolved issues regarding business processes while developing solution plan to eradicate process/system breakdowns: o Identify/remediated issues relative to Workday business processes, module set-up, account maintenance across all HR functions. o Security administrator o Supervisory organization maintenance o System integration maintenance o Created/revised training documentation o Maintain custom HR reports/dashboards
INDIVIORHRIS Business Analyst
Jul. 2015 - Oct. 2018Richmond, Virginia AreaHRIS primary point of contact servicing the global HR community and workforce with administration of Workday HMS and HR processes. Collaborate with the HRIS team to troubleshoot/resolve issues efficiently and develop process enhancements as needed. Responsibilities: • HRIS Ops Lead: 1st point of contact to review, investigate and assign issues/projects related to Workday HMS and HR processes. Root cause and resolve process/system breakdowns. Facilitate daily SCRUM team meetings. • Workday Implementation Partner: Principal project team member during 18 month Workday implementation project. This includes but not limited to: o Participated in the design of all business processes o Created and managed all data conversion files o Developing organization structures and supporting security matrix o Develop UAT test scripts and training o Worked with Technical Resources to design and test interfaces o Created Workday reports • Workday Administrator: Since Workday Go-Live has served as the Workday Administrator. This includes but not limited to: o Supervisory organization hierarchy structure management o Job profile structure management o Security administrator o Data audits • Workday Reporting Analytics: Build/run reporting analytics as needed for the global HR community, finance and compliance groups. Reporting data includes but not limited to: o Global headcount (Monthly) o Executive Scorecard (Monthly) o Annual EEOC Report o Annual AAP/Veterans Report o Manage custom, advanced HR reports/dashboards. o HR data/business process audits • Workday Training: Create/revise user adaption training documentation related to OHR functions in an effort to increase end user efficiency and promote Workday among HR, Managers and employees globally. • Process Improvement: Conduct HR process reviews partnering with global HR and IT to develop long- term solutions, provide resource materials and communications for the global HR community and business groups.
GenworthHRIS Coordinator
Oct. 2012 - Jul. 2015Richmond, Virginia AreaHR People Services primary point of contact servicing the global HR community, employees, and contractors with administration of various HRIS systems and processes. Collaborate with HR Systems team to troubleshoot/resolve issues efficiently and develop process enhancements as needed. Responsibilities: • Issue Resolution: First point of contact for the HR People Services mailbox to review, investigate and resolve issues related to HR systems and processes. Root cause and resolve process/system breakdowns. • Oracle HR (OHR): Data management of various HR systems interfacing with OHR. This includes but not limited to: o Organization hierarchy structure management o Employee reporting structure management o Personnel records management: Creating/processing new hire, termination and promotion data files in Oracle. Processing employee job changes. • Reporting Analytics: Create reporting analytics as needed for the global HR community, finance and compliance groups. Reporting data includes but not limited to: o Org/reporting hierarchies o Headcount o Compensation o Learning development o Sox audits o Compliance audits o Annual EEOC compliance • Learning Management: LMS and iLearning for Contractors systems administrator. This includes but not limited to: o E-learning/on campus course creation and testing. o E-learning knowledge assessment test creation. o Bulk learner enrollments. o User account maintenance. o Annual compliance course implementation. • Virtual Edge (VE): Process VE requests relating to the staffing job site. This includes but not limited to: User account maintenance and requisition changes. • Process Improvement: Create/revise HR process documentation related to OHR functions in an effort to increase efficiency and decrease errors. Partner with the HRIS team to develop long- term solutions, provide resource materials and training for the global HR community and business groups.
MeadWestvaco (MWV)Talent Acquisition Coordinator
Sep. 2006 - Nov. 2011Full cycle talent management support from identification of hiring needs to new employee on-boarding. Reconcile candidate expense reimbursements and 3rd party vendor invoices. Subject matter expert specializing in process improvement on various project teams. Accomplishments: • Subject matter expert on project team charged with revamping Talent Acquisition’s end-to-end new hire process flows and facilitated training. • Implemented new end-to-end new hire processes and facilitated training of HR staff. • Created/managed all new hire communications, forms, and website content for talent acquisition. • Provide technical and process support of MWV’s hiring management system, Kenexa Brassring. • Generate montly and ad-hoc reports via HRMS/Kenexa. • Revamped/facilitated the new hire orientation program. • Created vendor management e-invoicing system. • Supported the e-performance database and issues mailbox.
Wachovia SecuritiesHR Project Specialist
Oct. 2003 - Mar. 2006Principal project team member responsible for designing, implementing, and managing HR initiatives to include performance management, salary planning, displacements, and incentives program. Coordinate and administer HR project communications and training. Responsibilities: • Administer Securities’ Displacement Database, Excellence First and Sunset (Retirement) Programs. • Partnered with HR business partners to create motivational contests boosting sales of treasury services. • Served on the Employee Action Committee and Richmond Diversity Awareness Group, fostering workplace diversity and inclusion.
Wachovia CorporationCommercial Banking Analyst
Jul. 2002 - Oct. 2003Managed commercial accounts in a high-paced call center environment. Accomplishments: Administer Securities’ Displacement Database, Excellence First and Sunset (Retirement) Programs. Received numerous Marble awards in recognition of service excellence. Partnered with HR business partners to create motivational contests boosting sales of treasury services. Received the HR Associate of the Month award, December 2005 in recognition of commitment to excellence. Served on the Employee Action Committee and Richmond Diversity Awareness Group, fostering workplace diversity and inclusion. Served as floor trainer/mentor for new hires in classroom setting.
Circuit CityHR Specialist/Team Lead
Feb. 2000 - Apr. 2002Lead team performing risk evaluation screening for job applicants in the Western Division. Consulted Hiring Managers on employment decisions and applicant risk. Conducted loss prevention interviews.
Circuit CityAssociate Relations Representative
Jul. 1998 - Feb. 2000Conducted employee relations investigations for issues ranging from payroll to EEOC matters. Consulted with HR Generalists on issue resolution. Created reports on a monthly/quarterly basis for the VP of Human Resources tracking trends throughout the nationwide footprint.
Circuit CityStaffing and Planning Representative
Jun. 1997 - Jun. 1998
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