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Work Background
Travelodge Hotels LimitedSenior Project Manager
Jun. 2019Thame, England, United KingdomOutline Working for a reputable hotel chain with over 600 hotels in UK, Republic of Ireland and Spain, reporting to the IT Ops Director and CTO. Responsible for managing a portfolio of cross-functional Digital, Software and Business Change programmes at various stages of the project lifecycle. Key Achievements/Projects • Saved the company c£1million annually after successful digitalisation and automation of some of the key hotel operations on new Reflexis (Zebra) task management system and integrations to Opera PMS • Increased customer feedback response rate by 20% after successful implementation of Medallia CI/CX platform, replacement for a legacy system; increased revenue through decision support provided by rich data • Oversaw the implementation of SOTI MDM for improvement management of over 3000 mobile devices • Managed the tender process – RFI, RFQ and contracting to select preferred bidder for Task Management system, CI/CX platform, MDM solution and Self-Service hotel solutions (Contactless/Virtual Concierge) • Streamlined data aggregation from different systems into the company’s Data Warehouse, and building different dashboards for insight and decision support – MongoDB, Splunk, Qlik Sense optimisation • Streamlining IT service offerings and deploying ServiceNow for improved IT operations and self service by business teams • Successfully delivering a Pilot in one hotel, of the Self-Service (Virtual Reception) solution that has the potential of up to £6million savings when rolled out to 50% of the entire estate
Mitchells & Butlers PLCProject Manager
Jul. 2018 - Jun. 2019Birmingham, England, United KingdomOutline Worked for a FTSE 250 hospitality organisation with 1,784 managed pubs, bars and restaurants across the UK, reporting to a Programme Lead and Central Operations Director. Responsible for the delivery of a Big Data Analytics platform for optimising POS/Sales and inventory data, thus establishing the foundation for digitalisation. Key Achievements • Delivered bespoke solution for transforming the company’s batch (24 hours behind) sales and stock data to real time, thus reducing waste and contributing to £24million annual savings • Successfully delivered the solution on MS Azure with Big Data Analytics tools, a foundation for auto replenishment of stock and digitalisation • Delivered a comprehensive requirements and process catalogue, framework and design for the implementation of automated invoicing and auto stock counting • Delivered the requirements, strategic and delivery roadmap, and selected a Task Management solution for 40k users and c1800 stores
Costa CoffeeProject Manager Scrum Master
Sep. 2016 - May. 2018Dunstable, England, United KingdomOutline Worked for the biggest coffee retail chain in UK, part of the IT transformational change programme. Responsible for leading integrations and data migration, customisation, change and release management, on a £10m Oracle Simphony ePOS solution programme for 1,400 retail stores and 15,000 users. Key Achievements • Successfully delivered the new ePOS system ahead of cut-off date for retiring the legacy POS system called Micros/Caterwide • Delivered the cloud infrastructure for Oracle Simphony & WRS ePOS solutions integration platform • Successfully integrated ePOS system to Costa’s central Datawarehouse, 3PL Supply Chain systems, Microsoft Dynamics NAV(CRM), BI system, Workday and Ceridian for HR and JML, Intelliq, Dayforce and Airport authority systems • Delivered customised ePOS solutions for Airports and Drive Thru stores
Home Retail Group PLCProject Manager Program Management Office
Nov. 2015 - Aug. 2016Milton Keynes, England, United KingdomOutline Worked for one of the top three retail chains in UK, part of the IT transformational change programme responsible for the delivery of PMO’s Project Portfolio Management (PPM) system and a new IT Programme delivery target operating model (TOM). Key Achievements • Delivered Daptiv/Changepoint Portfolio and Project Management (PPM) solution and its integration to JIRA • Delivered a TOM and setup Agile delivery teams, new project delivery processes and governance arrangements and groups • Delivered improvements in third party management (end to end delivery) processes and portfolio reporting
Johnson MattheyGlobal PMO Consultant
Jul. 2015 - Oct. 2015Royton, England, United KingdomKey Achievements • Delivered Daptiv/Changepoint Portfolio and Project Management (PPM) solution • Delivered Global PMO function including Project Management methodologies for infrastructure (waterfall/hybrid) and software (agile) projects plus setting up of governance boards Key Responsibilities • Responsible for the definition, development and implementation of Johnson Matthey’s Global Programme and Project delivery frameworks to support the centralization of the IT function • Organised and led workshops that included IT Directors to get buy-in of the GPMO and new governance arrangements • Developed the organisation’s wide proposition, operating model and charter for the Global PMO covering governance, processes, reporting, standards and capability development • Established governance boards and groups, and integrated other IT functions like Service and Transition Management, Business Change Management, Procurement and Financial Planning • Established interim and long-term reporting regimes that support effective governance of the portfolio of projects and programmes, ensuring the availability of current, accurate and relevant intelligence on projects, programmes and the portfolios • Defined requirements and managed the procurement (RFI, RFP, contracting) and deployment of Daptiv/Changepoint PPM solution and Abacus Avolution, a solution architecture management system • Managed the configuration, customisation, deployment and testing of Daptiv and Abacus solutions • Supported UAT of O365 and redesigned project management community’s SharePoint on O365
BATSupply Chain Project Manager
Sep. 2014 - Jun. 2015London, England, United KingdomOutline Worked for a FTSE 100 global FMCG company. Responsible for the successful delivery of Global Marine and Air Logistics Service Centre (GMALSC), a Logistics Control Tower, for cost-saving and operational improvements, part of SAP global template implementation. Key Achievements • Contributed to the first year’s £8 million cost-saving following GMLASC successful implementation • Successfully led the integration of the GMALSC processes and Oracle TMS with SAP Global Template and delivered to all regions • Delivered GMALSC/Logistics Control Tower function for global transportation of raw materials and finished goods and new Standard Operating Procedure for the tower and 3PLs
DGS TechnologiesProject Management Consultant/Director
Sep. 2013Bedfordshire, UK
bpPMO Lead
Sep. 2013 - Aug. 2014London, England, United KingdomOutline Responsible for governance and controls in the delivery of Chili Solution (software, hardware and middleware for oil exploration, drilling and production) on the Chili Programme, a $700 million global IT transformational change Programme. Key Achievements • Improved governance, controls and delivery process for the Chili Programme including coaching of Project Leads • Developed and implemented a new change management process • Developed and implemented the process for global transportation of encrypted data including engagement with customs and third parties, and managed pilot shipments
EDFProject Management Consultant
Dec. 2010 - Sep. 2013London, United Kingdom
LCH.ClearnetProject Controller
Aug. 2010 - Nov. 2010
Action for ChildrenProgramme Planner
Mar. 2010 - Aug. 2010
Royal Borough of Kensington and ChelseaProgramme Support Officer
Feb. 2009 - Feb. 2010
South Northants CouncilProject Support Officer
Oct. 2008 - Feb. 2009
Jesus House for All Nations, Brent Cross, UKIT Project Manager
Feb. 2008 - Oct. 2008London, United Kingdom
Keystone Bank LimitedIT Project Manager
Feb. 2006 - Jan. 2008
Fidelity Bank Plc, Lagos, NigeriaIT Project Coordinator
Apr. 2000 - Jan. 2006
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