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Work Background
Chrome Group (Nimek Investment Ltd)Business Analyst
Jan. 20201. Collaborated with stakeholders to gather and analyze business requirements, translating them into functional specifications for development teams. 2. Led cross-functional teams in the development and implementation of innovative business solutions, resulting in a 15% increase in productivity and streamlined workflows. 3. Utilized data analysis techniques to extract meaningful insights from large datasets, providing actionable recommendations to senior management for informed decision-making. 4. Worked with cross-functional teams to gather and understand business requirements for a new project, resulting in a 10% increase in project efficiency and a 5% reduction in project costs 5. Collaborated with stakeholders to identify and prioritize business needs, resulting in a 20% increase in team efficiency and a 15% reduction in project costs 6. Conducted comprehensive data analysis and identified trends, patterns, opportunities for process improvement 7. Developed SQL queries and scripts and used Tableau Prep to extract, manipulated, and transformed data from multiple sources 8. Performed data cleansing, validation, and quality assurance to ensure accuracy and reliability of data 9. Analyzed operational workflows, identified bottlenecks, and proposed solutions to streamline processes, enhanced productivity and communicate key insights and findings to product team 10. Prepared comprehensive documentation, including project charters, use cases, and process flow diagrams, ensuring clear communication and understanding among team members with cross-functional teams. 11. Collaborated with IT teams to ensure successful software implementation, conducting user acceptance testing and providing feedback for system enhancements
Chrome Group (Nimek Investment Ltd)Junior Business Analyst
Jan. 2019 - Jan. 20201. Assisted in the development of business process models and workflow diagrams to improve operational efficiency 2. Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery 3. Responded to customer requests, offering excellent support and tailored recommendations to address needs 4. Directed incoming calls to internal personnel and departments, routing to best-qualified department 5. Recorded actions taken, issues resolved and information to effectively manage customer accounts 6. Met all customer call guidelines including service levels, handle time and productivity 7. Assessed caller accounts to determine benefits, identify service needs and resolve issues 8. Handled over 100 calls per shift assisting customers, retrieving customer data, presenting relevant health information and cancelling services 9. Entered customer interaction details in software to track requests
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