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Work Background
INTELS Nigeria LimitedInformation Technology Support Analyst
Oct. 2017Nigeria• Collaborated with a team of IT Support Engineers and Technicians in the daily delivery of remote and field support services to end users of ICT devices on the network at INTELS Nigeria Limited. This includes, hardware installation and maintenance, OS installation and periodic updates of end user applications, IP Phones, IPTV, CCTV and Access Control management, Network Infrastructure and other related functions as required my management
• Excellent use of GotoAssist incident reporting and resolution web app to aid with pulling metrics on daily incidents per user in the entire organization with details on how incidents and request are managed till resolution.
• Successfully scheduled and implemented routine status checks and maintenance on presentation equipment at a 1200 seater Conference Auditorium and Break-out (meeting) rooms, to mitigate equipment downtime during functions/events, ensuring equipment efficiency at 100%.
• Delivered Tech-support using Crestron Airmedia AM100 and other applicable Audio-Visual equipment for wireless presentation in a 1200 capacity conference center based on client requests, which includes media projection to adjoining break-out (meeting) rooms of 70-seater capacity.
INTELS Nigeria LimitedAudio Visual Technician | CCTV, Fire Alarm and Access Control Panel Operator
Jun. 2015 - Sep. 2017Nigeria• Operate and manage all forms of IT multimedia presentation equipment for events in a 1200 capacity conference auditorium and other meeting rooms within the facility.
• Setup PA and video conferencing systems.
• Daily CCTV Monitoring and Fire Alarm Incident reporting/Escalation. • Operation of IDTECK and OMNI Access Software to manage and update users Access cards, generate reports of access points for vehicles and pedestrian to line manager.
• Status checks and generate reports of faulty smoke and thermal detectors, faulty cameras, and access control devices to line manager for timely rectification.
Working in compliance with standard operational procedures and provisions as issued by management per time, while in the discharge of my duties.
Silverbird CinemasProjectionist
Dec. 2010 - May. 2015
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