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Work Background
Anthology IncTechnical Support advisor
Jul. 2023Bogotá, Capital District, ColombiaLearning to create a better experience with technology within the educational environment.
EXLCustomer Service Representative
Aug. 2021 - Oct. 2022Bogota, D.C., Capital District, ColombiaI spent a great time at Exl Colombia, I learnt to handle health insurance procedures for Humana Inc, I was feeling the empathic side of the billing process and most importantly, all of these procedures must met the right expectations for customers. It is life and health you are dealing with, they were high prices, you must do anything within possible to help. Along this process, I had to be very careful with the information, every single detail has to be documented so we can assure the effectiveness of the process. Humana was concerned about their customers and I was motivated by the principles they had, some of them were; to provided access to health care and take care of the logistics to decrease time communication statement for a medical procedure, I felt somehow that I was useful to meet that goal and I also had the willing to help and meet my personal expectations.
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