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Work Background
J&D ManagementChief Operating Officer
Feb. 2025San Diego, California, United States- Oversee daily operations, ensuring efficiency and effectiveness across all departments.
- Develop and implement strategic plans that align with company objectives.
- Lead initiatives that have resulted in a 20% increase in operational efficiency.
- Foster a culture of continuous improvement and professional development among staff.
J&D ManagementDirector of Operations
Sep. 2023 - Feb. 2025San Diego, California, United States• Managed day-to-day operations and led a team of five across three departments
• Analyzed and implemented systems and process changes to enhance efficiency and become a leader in full-service property management.
• Achieved a 20% increase in client satisfaction ratings and a 15% reduction in operational costs through strategic process improvements.
J&D ManagementMaintenance Coordinator
Mar. 2023 - Sep. 2023San Diego, California, United States• Coordinated maintenance tasks between parties to ensure efficient operations.
• Reviewed invoices for accuracy and obtained owner approval for major repairs.
• Conducted site visits to oversee maintenance work and communicate with vendors for quality service.
JE Consulting, LLCSmall Business Specialist
Jan. 2021San Diego, California, United StatesI specialize in offering customized solutions designed to meet individual needs. I work closely with teams to comprehend their objectives and create strategies tailored to their situations. I provide the knowledge and proficiency necessary to help clients succeed, whether they want to streamline their operations, increase efficiency, or boost productivity. I prioritize delivering quantifiable outcomes that can significantly impact the bottom line.
StarbucksOperations Manager
Nov. 2017 - May. 2019Greater San Diego Area• Successfully managed a team of 15+, including 5 supervisors, in a fast-paced retail environment. • Increased same-store sales 2-5% per quarter by improving training systems, providing transparent and supportive feedback and improving inventory systems according to 5S principles. • Developed and mentored 8 employees to management positions. • Improved store Total Contribution from 4% to 19% in one year through meticulous evaluation of P&L metrics, improved customer service scores and by developing a team of dedicated employees inspired to serve.
ProTF FitnessClient Support Specialist
Jan. 2017 - Dec. 2018La Mesa, CA• Supported rapid growth of boutique fitness startup by consistently capturing leads through Click Funnel software and converting to loyal clients with a 73% retention rate. • Provided successful operations consultation by implementing useful CRM software, streamlining reports and connecting with clients to solicit feedback. • Regularly attended community events to expand client base and market share.
StarbucksShift Supervisor
Aug. 2015 - Nov. 2017Greater San Diego Area
StarbucksBarista
Mar. 2015 - Aug. 2015Greater San Diego Area
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