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Work Background
Iris.aiSales Executive
Apr. 2024We provide secure and advanced AI infrastructure and tools - including the RSpace™ Core, customizable Enterprise solutions, and Infrastructure API - designed to convert unstructured information into actionable insights. Our technology empowers R&D, IP, and Regulatory departments to efficiently manage and extract value from vast amounts of complex documentation.
MarketStar BulgariaBusiness Development Representative
Mar. 2024I strive to help tech companies attract B2B clients and access new markets around the globe. This happens by creating and executing outbound sales development strategies in order to enrich their sales pipelines and as a result - start conversations with highly targeted potential new clients.
Crypto.comCustomer Experience Associate
Jul. 2021 - Oct. 2023RemoteI used an internal database to find and deliver relevant information to customers. I represented the company via chat and email and I maintained company KPIs such as quality assurance, chats per hour and customer satisfaction rate. I gained sufficient knowledge in fields such as crypto & blockchain, NFTs, data & cyber security.
Solent UniversityStudent Inclusive Curriculum Consultant
Jan. 2021 - Jul. 2021RemoteI reviewed and monitored university courses and modules to provide constructive and inclusive feedback on the educational process. I created reports with action plans for implementation of more inclusive educational practices. I gained knowledge and compassion for minority-level experiences and social issues and constructs.
Sitel GroupCustomer Care Representative
Nov. 2019 - Jul. 2021Varna, BulgariaI handled customer inquiries via multiple communication channels such as chats and phone calls. I closely communicated with business clients of the company via email to assure that their requests/concerns are properly handled. As an SME I conducted training/mentoring sessions with junior agents and prepared informational materials/resources.
Lev Ins Insurance CompanyStudent Intern
Sep. 2018 - May. 2019Varna, Bulgaria
Allianz BulgariaSummer Intern
Jun. 2018 - Aug. 2018Varna, Varna, Bulgaria
WHITEFIELD SCHOOLErasmus Work Placement
Nov. 2017 - Dec. 2017London, England, United Kingdom
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