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Work Background
AmazonCAP Resolution Specialist
Aug. 2024
AmazonCustomer Service Associate
Sep. 2023 - Aug. 2024Colombia+ Monitor and analyze customer's orders and queries for both the brazilian and mexican markets, in order to identify irregular activities and potential concession abuse, with Average Contact Handling Times (ACHT) below 12 minutes and positive consumer experiences above 75%, demonstrating high emotional intelligence, conflict resolution and effective communication.
UpworkFreelance Data Analyst | Data Scientist
Dec. 2022 - Jul. 2023
CEPETRO - Centro de Estudos de Energia e PetróleoPetroleum Science and Engineering Research Assistant
Jan. 2019 - Mar. 2021Campinas, São Paulo, Brazil+ Research activities related to the hysteresis effects in relative permeability curves by unsteady state (USS) injection of Equilibrated Carbonated Water and Supercritical CO2 (sCO2) in heterogeneous carbonate rocks under high pressure and high temperature (HPHT) Brazilian Pre-salt reservoir conditions. + Construction of a robust coreflooding setup which helped attain a 31.66% low irreducible water saturation (Swi) in highly heterogenous carbonate samples.
LUPATECH OFSWell Testing Field Engineer
Sep. 2014 - Sep. 2015Neiva, Huila, ColombiaWell Testing operations and equipment, rig up and rig down, mobilizations, laboratory tests, production parameters measurement and analysis, elaboration of client reports. Fluids transportation and commercialization, physical and chemical analysis of production fluids after well treatments (Swabbing and chemical stimulations).
Oilfield Services and Supplies SASWell Testing Field Engineer
Jul. 2014 - Sep. 2014ColombiaData Engineer responsible for leading Well Testing operations with MPFM (Multi-Phase Flow Meter) and LPT (Low Production Tester) equipment manufactured by the Chinese Company HAIMO TECHNOLOGIES INC. - Key tasks: Installation, calibration, mobilization, laboratory testing, data entry integrity and analysis, client reports.
Former Pacific Rubiales EnergyALS Operations Student Internship
Feb. 2013 - Aug. 2013Puerto Gaitán, Meta, Colombia+ Supporting tasks on ALS (Artificial Lift Systems) installation jobs at Rubiales, Quifa and Cajúa oilfields. + Database management tasks and analytics on 1000+ ALS surface and bottomhole equipment installations in oil wells. + At such short professional experience, I demonstrated enough skills to lead and supervise two successful ESP (Electric Submersible Pumping) installation operations following to the company procedures and guidelines. Something that no previous interns had done before.
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