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Work Background
EDP South AmericaExecutive Director for Digital & Technology
Jan. 2024São Paulo, BrazilExecutive member in the South America leadership team and in the Digital Global Unit leadership team. Responsible for the Digital & Technology function in EDP's South America region.
EDPGlobal Head of IT Delivery for Client Solutions and Energy Management | Head of Portugal IT Hub
Jul. 2022 - Jan. 2024Lisbon, Portugal
DSPA - Data Science Portuguese AssociationVice President
Apr. 2021 - May. 2024Lisbon, Portugal
EDPHead of the Digital Factory
Nov. 2018 - Jul. 2022Lisbon Area, PortugalThe Digital Factory is EDP's digital assembly line, leveraging on design thinking principles, agile processes, cutting edge cloud technologies and a no-nonsense startup attitude to take digital transformation to warp speed. Heading the Digital Factory while holding a Director position at EDP's Digital Global Unit means ensuring successful outcomes for digital initiatives, contributing to build a solid digital strategy and orchestrating with EDP's core IT functions to ensure scalability and strategic alignment.
DefinedCrowd Corp.Board Observer on behalf of EDP Ventures
Feb. 2018 - Dec. 2023Greater Seattle AreaBoard observer on behalf of EDP Ventures, supporting DefinedCrowd in its growth journey.
EDP InovaçãoAdvisor to the Board of Directors, EDP Inovação
Feb. 2012 - Oct. 2018Lisbon Area, PortugalLed a strategic innovation area focusing on digital innovation & advanced analytics, supporting senior executives in defining and executing the Group's innovation strategy.
Identified growth opportunities and led initiatives implementing EDP's innovation strategy, from sourcing venture capital investment opportunities for EDP's VC fund to mentoring founders in EDP's startup ecosystem and managing key innovation projects.
The Lisbon MBA - Católica | Nova | MIT Sloan School of ManagementMBA graduate
Dec. 2009 - Jan. 2011Lisbon Area, Portugal | Boston Area, USAThe Lisbon MBA is a degree in business administration with an international outlook and a strong focus on interpersonal competences and leadership. The 12-month full-time MBA program is developed by the top Portuguese business schools – Católica and Nova – in partnership with the prestigious MIT Sloan School of Management, including periods of study at the three schools as well as an industry internship period.
Eli LillyGlobal CRM CoE Sales & Marketing Support Lead
Apr. 2008 - Apr. 2009Lisbon Area, PortugalReporting to the Global CRM CoE Manager in the UK, the role involved directing a team of 15 analysts located in 4 continents, providing technical support for Lilly’s CRM applications.
- Orchestrated support teams and external vendors to provide support to 5000+ users worldwide, achieving significant improvements in user satisfaction levels in key markets (40% to 70% in Japan over one year).
- Drove effective management of the CRM Centre of Excellence as part of its Core Lead Team, liaising with local business management teams to ensure successful implementation of the Global CRM program.
- Managed vendor relations through definition of statements of work, vendor selection and management, improving efficiencies by leveraging on vendor synergies (raised SLA compliance from 50% to 80%).
Eli LillyIT Quality & Security Lead (European Mid-Sized countries)
Jun. 2004 - Apr. 2008Lisbon Area, PortugalResponsible for IT Quality and Security across 9 European countries (Belgium, Netherlands, Finland, Norway, Denmark, Sweden, Switzerland, Portugal and Greece). - Directed IT quality and security processes in the region, coordinating with management teams in local offices. Implemented QMS from scratch achieving audit readiness in all countries in less than 4 years.
- Influenced senior management at country level to adopt IT compliance and information security practices, leading training initiatives that significantly improved level of quality and security literacy and compliance.
- Won a 2008 European IT Solution Achievement Award for leadership role in EMEA deployment program of Microsoft SharePoint 2007 as an integrated collaboration environment for 15.000 users.
Atos OriginSenior Consultant / Project Manager
Aug. 2002 - May. 2004Madrid Area, SpainAtlanta GA, USA and Madrid, Spain.
- Spearheaded a team of 3 developers building a prototype software solution for Sprint PCS.
- Delivered a customer-facing live demonstration of the prototype, using strong problem-solving and communication skills to achieve a successful outcome that resulted in a multi-million dollar sale.
- Structured customer-facing pre-sales demonstration of a software prototype for Optimus, GSM operator in Portugal. Leveraged interpersonal and presentation skills to create solid rapport with clients.
- Delivered an audit of critical business processes at Retecal, cable TV/telephony/IP provider, presenting re-engineering solutions to top management.
SchlumbergerSemaArchitecture Manager
Feb. 2001 - Aug. 2002Miami/Fort Lauderdale Area- Managed 3 software architects designing billing and customer care solutions for 19 clients in 8 LatAm countries. - Teamed-up with Account Managers in customer-facing bid management and pre-sales activities.
- During a 4 month period (October 2001-January 2002) was trusted with the position of Acting Director of Architecture & Consulting (4 direct, 23 indirect reports), replacing the Director on leave of absence.
LHSSoftware Quality Assurance Manager
Sep. 1999 - Feb. 2001Miami/Fort Lauderdale Area- Directed team of 7 test engineers responsible for Quality Assurance of the company’s billing and customer care solution (BSCS) sold to 19 clients in 8 LatAm countries.
- Engaged customer representatives in testing projects requiring end user involvement.
- Won 2 performance appraisal awards for excellent interaction with customers.
VodafoneBusiness Analyst & System Test Team Lead
Oct. 1996 - Sep. 1999Lisbon Area, Portugal- Executed formal requirement specification and selection of a convergent Customer Care & Billing System. - Interfaced with business partners to formulate requirements and translate into technical RFP document.
- Analyzed vendor responses and assessed product demonstrations by bidders, contributing to the final vendor selection process and final recommendation presented to top management.
- During the first year, led team of 4 system testers responsible for assuring the quality of the rating and billing software, produced by American Management Systems (AMS).
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