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Work Background
CHIREC Hospital GroupMedical Secretary
Oct. 2025
Europa InsightsOffice Manager & Executive Assistant to the Director (Interim assignment)
Feb. 2025 - Jul. 2025Ixelles, Brussels Region, BelgiumInterim position supporting both the Director of Europa Insights and his non-profit organization (CISPE): Managed complex calendars, meetings, and business travel for both entities Oversaw office logistics: supplies, vendors, workspace coordination Created and sent invoices, tracked payments, followed up on delays and handled disputes Assisted with accounting tasks: budget tracking, expense reporting, coordination with external accountants Provided administrative HR support: onboarding, staff files, internal team coordination Acted as liaison between the director, internal teams, external partners, and suppliers
iTeos TherapeuticsAdministrative Assistant
Feb. 2023 - Dec. 2024Gosselies, BelgiumProvided comprehensive administrative support to the Research & Development teams and senior managers: Managed calendars, meetings, travel bookings, and conference registrations Handled logistics for sample shipments and ensured regulatory compliance Supported expense reporting, purchase orders, catering, and internal communication Coordinated teambuilding activities and liaised with external providers Contributed to process improvement and supported the Executive Assistant during absences Backed up office management and provided high-level support to EXCOM members when needed A proactive, multi-tasking role in a fast-paced biotech environment.
CHU UCL NamurMedical Secretary – Emergency Department
Jun. 2022 - Dec. 2022Namur, Walloon Region, BelgiumFrontline administrative and patient-facing role in a fast-paced emergency environment: Welcomed and oriented patients and families with empathy and professionalism Managed appointment scheduling, incoming calls, and patient wait times Handled administrative tasks: medical records, consultation reports, billing, and correspondence Ensured confidentiality and accuracy of patient information and documentation Coordinated communication between doctors, nurses, labs, and external partners Supported medical staff by organizing exams, follow-ups, and transmitting critical information Role requiring discretion, stress management, and strong interpersonal and organizational skills.
ScotiabankOperations & Administration Supervisor
Nov. 2019 - Aug. 2021Montreal, Quebec, CanadaOversaw day-to-day operations to ensure efficiency, compliance, and quality service delivery: Supervised administrative procedures and ensured adherence to internal policies and banking regulations Handled documentation, reporting, and records management with accuracy and confidentiality Ensured a high standard of customer service and maintained a professional environment aligned with brand image Identified operational risks and implemented mitigation strategies Contributed to process improvement and optimized internal workflows Supported staff coordination and reinforced teamwork within the operations unit A role requiring strong organizational skills, attention to detail, and a commitment to operational excellence.
Sun LifeCustomer Service Representative
Nov. 2018 - Oct. 2019Greater Montreal Metropolitan AreaDelivered frontline support to clients, ensuring service quality and satisfaction: Responded to inquiries about insurance products and services, providing clear and helpful guidance Processed client requests, updated records, and ensured timely follow-up Handled correspondence and documentation with attention to accuracy and confidentiality Promoted relevant products and services based on client needs and profiles A role requiring strong communication skills, empathy, and a customer-first mindset.
Centre Medical ChamplainMedical Secretary
Apr. 2015 - Oct. 2018Longueuil, Quebec, CanadaProvided administrative and patient support in a busy multidisciplinary medical center: Welcomed patients, scheduled appointments, and managed waiting lists and follow-ups Maintained and updated medical records (paper and digital), ensuring confidentiality Handled billing and insurance claims, followed up on payments and reimbursements Acted as a liaison between patients and medical staff; relayed messages and test results Prepared medical documents and managed office supplies and inventory Worked closely with doctors, nurses, and allied health professionals to support patient care Ensured compliance with data privacy and adapted quickly to changes in priorities or workload A role requiring organization, discretion, multitasking, and excellent interpersonal skills.
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