Gedry Swanepoel

Centralised Services Engineer

MedicalBilingual Communications SpecialistTranslatorAssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportHelp Desk SupportCustomer ServiceTechnical Support AgentCustomer Support RepresentativeCall CenterSystem ArchitectSoft Skills TrainerComputer engineerTech SupportProduct ManagerEducationConsultingEngineerSales & BizDevC-level ExecutiveIT

As an experienced IT professional with two decades of expertise, I currently contribute to a Digital’s team, focusing on optimizing IT infrastructure and enhancing colleague support services. My roles encompasses vendor management, stock movement, incident resolution, and implementing preventive measures to ensure seamless operations. Proficient in Microsoft 365 and security protocols, including iOS, iPadOS, and macOS MDM systems, I ensure our systems align with organisational goals and industry standards while collaborating closely with other support clusters across EMEA. A passion for technology created a track record of delivering results, I thrive in fast-paced environments where I can leverage my technical expertise and leadership skills. With years of experience in networks and systems administration, I possess a deep understanding of IT infrastructure and a strong ability to troubleshoot complex issues. I am adept at implementing security measures to protect sensitive data and ensuring compliance with industry standards guided by internal company policies. Additionally, I have a solid foundation in Microsoft 365, including proficiency in managing and optimising productivity tools such as Microsoft Outlook, Word, Excel, and PowerPoint, with a focus on SharePoint, OneDrive, and Teams. Furthermore, with my comprehensive understanding of the Apple ecosystem, including the latest macOS and iOS variants, I possess the ability to provide technical support and manage Apple devices within an enterprise environment. My diverse global knowledge and experience with Microsoft, Apple, and Linux platforms enable me to optimize IT systems, drive efficiency, and deliver exceptional support using a wide range of technologies and tools.

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