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Work Background
IsagenixChief Information Officer
Sep. 2024 - Aug. 2025Arizona, United StatesDirectly responsible for the development and execution of Digital Transformation strategy (and associated enterprise roadmaps) for a global Health Sciences product development company. Managed overall technology organization of 85+ technology professionals located both onshore in the US and offshore in India. Development of the company's first Enterprise Data Warehouse encompassing reporting, data analytics, business intelligence and visualization. Created and executed a comprehensive Cybersecurity and Compliance strategy. Development of architecture, organization and operating model to support Digital Commerce (Direct-to-Consumer & Marketplace), in addition to overseeing Enterprise Customer Care.
Milan Laser Hair RemovalChief Information Officer
Dec. 2021 - Jul. 2024Omaha, Nebraska, United StatesCreated an Enterprise Technology organization to support rapid expansion of the largest Laser Hair Removal company in the US with 375+ locations. - Ownership of all enterprise technology platforms. Extensive focus on Customer Behavioral Analytics, AI, integration, automation, and customer self-service.
- Developed overall plan and multi-year roadmap to support company expansion strategy. - Led preparations for company’s Initial Public Offering including SOX, IT General Controls, & Cybersecurity compliance. - Provided hands on leadership of technical teams supporting Clinics, Operations, Finance, Marketing, Medical, Legal, Human Resources, Call Center, Fulfillment Center, and eCommerce.
- Transformed technology organization into a growth enabler and organizational change driver.
Kendra ScottChief Information Officer
Nov. 2018 - May. 2021Austin, TexasResponsible for building and overseeing the strategy and performance of the Company’s overall technology platforms and systems to support brand growth. • Provide strategic leadership to the technology team from strategy to integration and execution in alignment with the brand strategy.
• Lead a team of professionals across Architecture, Applications, Infrastructure, Technical Operations, Business Intelligence and Analytics.
• Establish and steward the prioritization and resource allocation of the technology roadmap. • Shape and nurture a culture of rapid execution, openness, excellence, innovation, and continuous improvement.
• Develop and execute the technology strategy to support a digital first brand, including future development and optimizing the existing platforms to achieve both immediate, as well as long-term goals and investment needs.
• Collaborate cross functionally across the organization to support the customer journey; including key technology collaboration with supply chain and distribution partners.
PandoraDirector, Global OmniChannel
Mar. 2018 - Nov. 2018PANDORA Global eCommerce OrganizationChampioned innovation and transformation across all channels of business into a true, omni-channel journey for the consumer, both on a strategic and operational level. Lead 360° transformation process to rapidly evolve omnichannel consumer journey between e-commerce, company owned and franchise retail channels. Delivered roadmaps, action plans and initiatives in all markets and distribution channels. Lead core technology vendor assessment and selection process.
PandoraIT Director, Americas
Nov. 2017 - Mar. 2018Washington D.C. Metro AreaRepresent the Americas Region as a member of the Global IT Management Team reporting to Global CIO. Ensured continuous alignment between the regional business prioritization and the Global IT road map. Overall escalation point for all IT matters and Global IT Planning for the region including US, CA, Mexico, Brazil and South America. Key stakeholder for Americas MS Dynamics ERP project and Global OMS selection/deployment
Cycle30VP / General Manager
Jan. 2011 - Dec. 2016Greater Seattle AreaBuilt organization from initial concept into a leading SaaS provider to the IoT (Internet of Things) industry. Held full P&L responsibility for 100+ person international team with offices in Seattle, Portland, Denver and Bangalore, India. Established the vision, corporate direction, and lead all strategic/business planning activities. Managed global PMO structure for complex product development activities. Responsible for Sales, Marketing, Product Development, Operations, Product Management, Information Technology/Infrastructure, Customer Support and Finance. Provided organizational leadership for 125 high-performance professionals and managed annual operating/capital budget in excess of $40M.
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