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Work Background
StokkeB2C IT Salesforce Consultant (IT Product Owner)
Jun. 2022Stuttgart RegionManage support backlog and project tasks together with external and internal providers through use of collaboration tools like Confluence and JIRA
Act as a bridge between technical and business audiences during solution development.
Act a subject matter expert on technology and trends in the Ecommerce area for internal stakeholders.
Prepare and manage project schedule to ensure deadlines and milestones are achieved. Working in sprints and documenting processes
Develop and execute a work plans the agile way.
Coordinate internal and external resources to ensure project needs are addressed and effectively share workload and deliverables with team members based upon known abilities
Facilitate cloud integration technologies across all salesforce clouds
Facilitate the business requirements conversion to technical requirements for the Marketing cloud stack (CDP,Personalisation, SFMC) and with SFDC and SFCC when required
AdvantestSalesforce e-business/ IT Consultant (via Experis)
Apr. 2020 - May. 2022Böblingen, Baden-Württemberg, Germany
Carl Zeiss VisionCRM Project Manager (e-bus.) & Global Salesforce Administrator
Sep. 2018 - Sep. 2019Aalen Area, Germany
Carl Zeiss VisionGlobal Salesforce Administrator
Dec. 2017 - Aug. 2018Aalen Area, GermanyResponsible for first level and second level technical support, through Change Requests
Access and provide knowledge material for end-users
In charge of global roll-out projects for user onboarding of Salesforce CRM System; and determine role, user and profile standards
Conduct Global reporting and accountable for change and release management for 23 locations
Maintain, configure and monitor the Salesforce CRM Platform for Zeiss Vision, and customize the software to different country requirements, but still maintain standards for better reporting purposes in cases of benchmark report requirements
Create workflows, custom object designs, and management sales steering and data quality dashboards. Conducted presentations to main stakeholders showing benefits and progress of the system through usage of reports and dashboards made
Take care of the writing of training material for end users and the trainers
Conduct trainings and internal consultant services for internal SBUs and continually provide individual support for 6 main countries
Continually support and work together with the service cloud and marketing cloud team
Psyma Research+Consulting GmbHE-Business Research Assistant
Feb. 2017 - May. 2017Nürnberg, Bavaria, GermanySupporting the e-commerce team in all phases of market research ; from study design, organization, conception, evaluation analysis to the preparation of presentation documents and reports
Preparation of performance and sales reports and marketing campaigns with recommendations for improvement
Assistance in coordinating and controlling international market research projects in the automotive industry, both quantitative and qualitative aspects. Reached the targets of the quarter
Conducted thorough research analyses for a Project in automotive industry and gave recommendations for improvement
Hanke Holdings GmbHBusiness Development Intern
May. 2015 - Jun. 2016Erwitte, GermanyProviding feedback on workshops, and communication training.In-depth analyses of the Business Model Canvas Principle and incorporating the principle with real-life scenarios(professionally and personally).Working with clients to achieve strategic analysis,marketing and sales targets in line with the goals and vision of the firm.
Krämer Marktforschung GmbHMarket Research Interviewer
Apr. 2013 - Feb. 2015Münster, GermanyCarrying out surveys of households, individuals and private companies. Involved in working closely with clients and keeping hands-on with the projects mainly in the automotive industry.Accurately recording information on computer databases and investigating and documenting key data and information at the request of senior researchers.
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