Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Total Party Planner Software LLCClient Care Success Manager
Feb. 2024
Total Party PlannerClient Care Success Manager
Feb. 2024 - Feb. 2024
SkySlopeCustomer Support Technician
Aug. 2022 - Feb. 2024Sacramento, California, United StatesWorking with customers through a wide ranging software system for real estate transaction management. Providing support through phone, chat, and email to real estate agents, troubleshooting internet and device issues alongside navigating the software Investigating software issues and bugs with the team, troubleshooting with devs when escalated further. Learning an ever changing SaaS system with 5 separate dynamic products.
YDesign GroupRetention Specialist
Aug. 2021 - Apr. 2022Sacramento, California, United StatesCoordinating with multiple teams & vendors to meet the company goal of enhancing the customer experience and retaining high value orders. Proactively investigating and resolving technical issues before they impact customers. Maintaining accurate databases for data reporting and follow up. Streamlining Excel and Netsuite workflows for agents and customer experience. Connecting with high value customers to ensure continued patronage
TELUS InternationalCustomer Support Specialist
Apr. 2019 - May. 2020Registered start-up businesses applying for specialized SaaS tooling within the internationally released program created by the client. Worked with users directly to troubleshoot tooling issues Managed background tasks involved with payment processing for their small/start-up business. Professionally crafted emails to establish a human connection, whilst troubleshooting technical issues. Adapted and learned new skills constantly - continuously developing the skill set needed to assist users with a variety of diverse issues.
TELUS InternationalCustomer Support Specialist
Apr. 2019 - May. 2020Registered start-up businesses applying for specialized SaaS tooling within the internationally released program created by the client. Worked with users directly to troubleshoot tooling issues Managed background tasks involved with payment processing for their small/start-up business. Professionally crafted emails to establish a human connection, whilst troubleshooting technical issues. Adapted and learned new skills constantly - continuously developing the skill set needed to assist users with a variety of diverse issues.
Intch is a Professional Networking App for the Future of WorkSee more people like Amanda on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1789912 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
422947 people
15
Operations and project manager
17
Sr Director, Customer Support
15
Entrepreneur @ Sea Salt Therapy