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Work Background
Old Mutual KenyaFacilities & OHS officer
May. 2018Nairobi County, Kenya• Conducting ongoing facility inspections to identify and mitigate potential hazards. • Developing and implementing comprehensive safety training programs for all employees. • Monitoring and enforcing strict compliance with OHS regulations and guidelines. • Investigating and documenting workplace incidents and accidents, ensuring accurate reporting. • Maintaining and regularly updating robust safety policies and procedures to align with industry standards. • Identifying, assessing, and proactively managing risks within the workplace environment. • Managing and coordinating efficient emergency response procedures, including drills and training. • Providing continuous safety education and awareness to all staff members through workshops and seminars. • Conducting thorough audits and evaluations to assess the effectiveness of safety measures and recommend improvements. • Collaborating closely with cross-functional teams to foster a culture of safety and improve overall workplace well-being.
UAP OLD MUTUAL GROUPFacilities & Administration Specialist
Jul. 2016 - May. 2018Kenya• Oversaw and managed the maintenance and operation of facilities, ensuring a safe and functional work environment. • Coordinated and executed facility moves, including planning, logistics, and coordination with relevant stakeholders. • Managed vendor relationships, including contract negotiation, performance evaluation, and ensuring timely delivery of services. • Conducted regular inspections of facilities to identify maintenance needs and address them promptly. • Developed and implemented policies and procedures related to facility management and administration. • Assisted in space planning and allocation, optimizing the utilization of available resources. • Managed and maintained office equipment, including troubleshooting issues and coordinating repairs or replacements. • Assisted in the planning and execution of office renovation or remodeling projects. • Oversaw the management of office supplies and inventory, ensuring adequate stock levels and cost-effective procurement. • Provided support in coordinating and organizing company events, including logistics, venue selection, and vendor coordination.
UAP OLD MUTUAL GROUPCustomer Service Representative
Nov. 2013 - Jul. 2016• Interacted with customers to provide exceptional service and address their inquiries, concerns, and requests. • Assisted customers in navigating products or services, providing guidance and troubleshooting assistance as needed. • Handled customer complaints and resolved conflicts, ensuring customer satisfaction and retention. • Processed customer orders, payments, and returns accurately and efficiently. • Maintained customer accounts and updated relevant information in the database. • Provided product or service information to customers, including features, benefits, and pricing details. • Collaborated with internal teams to escalate and resolve complex customer issues. • Prepared and communicated customer service reports and metrics to track performance and identify areas for improvement. • Conducted customer satisfaction surveys and collected feedback to identify areas of improvement and implement appropriate solutions. • Participated in ongoing training and development programs to enhance product knowledge and customer service skills.
meridian medical centreCustomer Care and Administrative Assistant
Jan. 2012 - Dec. 2012NairobiCustomer Care Roles: • Provided exceptional customer service by addressing inquiries, resolving complaints, and offering solutions to ensure customer satisfaction. • Handled a high volume of incoming calls, effectively managing customer inquiries, and providing accurate information. • Responded promptly to customer emails, chat messages, and social media inquiries, maintaining a professional and helpful demeanor. • Documented and maintained detailed records of customer interactions, including complaints, resolutions, and follow-up actions. • Collaborated with cross-functional teams to escalate complex customer issues and ensure timely resolution. • Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement in service delivery. • Assisted in the development and implementation of customer service training programs to enhance team performance. • Proactively identified opportunities to upsell or cross-sell products and services, contributing to increased revenue. Administrative Assistant Roles: • Provided administrative support by managing calendars, scheduling appointments, and coordinating meetings and conferences. • Prepared and distributed correspondence, reports, and presentations, ensuring accuracy and timely delivery. • Maintained and organized office files and records, both physical and electronic, to ensure easy accessibility and retrieval. • Managed travel arrangements, including booking flights, accommodations, and transportation for executives and staff. • Assisted in budget tracking and expense management, ensuring adherence to financial guidelines and reporting requirements. • Coordinated office supplies procurement, inventory management, and vendor relationships to ensure smooth operations.
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