Discovery CommunicationsAccount Manger| Installation & Support Engineer
Jul. 2008 - Aug. 2009Silver Spring MDMaintained full accountability for overseeing a diverse range of projects on behalf of multiple clients, with strong focus on optimizing productivity and performance. Accountable for managing 14 Discovery Communications domestic customer accounts with full responsibilities for building and establishing strong relationship. Contributed exceptional communication skills in liaising between the customer, senior management, development teams, and quality assurance teams to maximize front-end productivity. Conducted on-site and remote installations, including product configuration and database integration, as well as provided VPN support for hardware/software installation and network issues. Supervised progress and prioritized issues escalated to development team