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Work Background
Madison Pension Trust Fund (MPTF)Board Trustee
Aug. 2025
BayobabSenior Manager Organization Development
Mar. 2023Dubai, United Arab Emirates
BayobabHead of Human Resources
Aug. 2022 - Feb. 2023Lusaka, Zambia
AB InBevManager - People Business Partner - Logistics
Apr. 2021 - Jul. 2022Zambian Breweries Plc - Subsidiary of AB InBev Ndola, Copperbelt, ZambiaThis position reports into the Country People Lead. Key responsibilities include: • Carry out learning needs assessment and preparation of the annual training plan • Facilitate disciplinary and grievance cases • Providing reliable, accurate & timely support to line managers around understanding the labour laws • Providing custody services of the People Information System and files; and ensuring the accurate and timely maintenance of employee data • Implementing the talent management process to support the current & future development and deployment needs of the company in line with strategies and plans • Managing & monitoring the recruitment process & ensure effective onboarding • Guiding line managers in the design & implementation of plans for organizational design initiatives • Managing & monitoring performance through performance management process • Ensuring IR policies are in place and implemented • Managing & coordinating the implementation of the Plant Voyager Optimization and Distribution Process Optimization
Infratel ZambiaSenior Human Resource Officer
Feb. 2020 - Apr. 2021Lusaka, ZambiaThis position reported to Chief Financial and Administration Officer. Key responsibilities included • Developing and implementation of Organization Structures, Job Grading, Job Descriptions, Salary Structures, Conditions of Service, Disciplinary Codes, Human Resource Policies, and Standard Operating Procedures (SOPs). • Preparation of the periodic HR Reports submitted to executive management. • Manage the preparation of payroll • Records Management of Employee Contracts, Interview files, Job descriptions, HR policies, Training Calendars and Manuals. • Preparation of the Human resource annual budget • Fleet management of all INFRATEL pool vehicles • Contract management of supplier and vendors • Provide guidance to employees and Managers on correct interpretation of labour laws and ensure compliance to NAPSA, ZRA, WCFCB, NHMA • Implementation of the performance management system (PMS) to meet the PMS objectives, coordinating the setting of Annual Performance Targets for all employees and Scheduling and coordinating the Performance Appraisals companywide • Facilitates identification of training needs through the appraisals, participates in undertaking Training Needs Analyses and consolidates an annual Training Plan. • Recruitment and Selection as well as on boarding of new employees.
ZamtelActing Talent Management and Development Manager
Jan. 2018 - Sep. 2019Lusaka, Zambia
ZamtelOrganisational Development Practitioner
Jan. 2016 - Jan. 2020LusakaThis Job reported to the Talent Management and Development Manager Key Responsibilities included; 1. Employee Effectiveness - facilitating the development of high performance in teams through conducting of baseline surveys, Understanding Our Business Workshop and on-boarding of new employees. 2. Change Management - Implement organizational development/Change Management Interventions/activities such as team building sessions, alignment workshops, employee wellness programs and corporate-wide Work/Life balance programs. 3. Organisational Design & Culture - Ensure all employees have Job descriptions, reviewing and updating of Job descriptions. 4. Business Process Re-engineering - Ensure continuous improvement and updating of human resource policies, procedures and processes. 5. Recruitment and Selection -Facilitate the recruitment Process; recruiting staff, application screening, call and conduct interviews, reference checks and disseminating job postings in accordance with Zamtel’s recruitment policy and checklist. 6. Performance Management - To enable employees to better understand their job and develop their career skills and interests.
ZamtelCustomer Retention Officer
Jan. 2011 - Dec. 2015LusakaKey Responsibilities included: 1. Spearheading Research for Customer Service on Mystery shopping , dip sticks, customer satisfaction Surveys and Feedback forms 2. Develop acquisition and up selling initiatives every quarter on various products and services. 3. Develop retention below the line (BTL) campaigns and promotions on the system to proactively enhance and induce usage as well as to win back customers who threaten to churn if the situation allows. 4. Conduct customer visitations and customer care clinics to engage and build a relationship with customers 5. Conduct out bound calls to customers that have joined Zamtel on various products and services. 6. Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs. 7. Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. 8. Respond to incoming requests for cancellation of services and persuade our Customers to remain with us 9. Manage data bases and mailing lists for Landline and ADSL internet service customers to ensure that communication is done timely for upgrades , outages and tips 10. Carry out data clean up exercises on Landline and ADSL internet services customers to verify and update correct customer details on the systems 11. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. 12. Develop and put up content for newsletter and send to Zamtel customers via email every quarter 13. Prepare weekly and monthly reports showing progress on the current campaigns, welcome calls, customer feedback and suggested solutions.
MOUNT ZION CHRISTIAN CENTERAssistant Administrator
Jul. 2010 - Dec. 2010LusakaKey responsibilities; Prepared and edited weekly church brochure content. Scheduled and coordinated various church meetings Scheduled appointments and made travel arrangements for the Senior Pastor. Prepared monthly review reports on the performance of the church and administration. Managed church membership and visitors database Managed petty cash for the church office
The University Of Zambia (UNZA)Part time Lecturer
Feb. 2008 - Jul. 2008LusakaKey responsibilities; Lectured a class in Diploma in Public Administration 1. Prepared lesson plans in line with the course outline given 2. Prepared continuous assessment in form of assignments and tests 3. Prepared examination for students and marked their scripts
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