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Work Background
Water of Life Community ChurchDirector of Information Technology
Oct. 2022 - Apr. 2026United States, FontanaOversee all aspects of the organization's IT systems across multiple campuses. Develop and implement the internal IT vision in alignment with the church's overall strategy. Lead, mentor, and evaluate a team of IT professionals and volunteers. Manage IT infrastructure, applications, and cybersecurity to ensure efficient operations. Identify, procure, and maintain hardware and software, including internet filters, wireless networks, and cross-platform computers. Establish short and long-term goals, policies, and procedures for the Technology Department. Maintain telephone and voicemail systems, including company cell phones. Define and measure IT service performance using key performance indicators. Participate in strategic planning to achieve organizational goals through innovation and IT initiative prioritization. Develop and execute organization-wide disaster recovery and business continuity plans.
Umbrella Digital MarketingChief Information Officer
Mar. 2016 - Oct. 2022Manage comprehensive infrastructure planning, deployment, and maintenance for a diverse client base. Align IT operations with clients' evolving business needs and market demands. Develop and implement successful e-commerce strategies for client websites. Regularly update websites to adapt to changing user preferences and client requirements. Integrate emerging media and technologies based on current online trends. Optimize search marketing strategies utilizing web analytics data. Lead online marketing initiatives, including paid advertising and affiliate programs. Provide strategic insights across operations, enhancing personnel management, accounting, and inventory control. Coordinate complex projects spanning various business operational areas. Collaborate with client teams to develop and achieve project goals and strategies.
Executive Greeting CardsChief Operations Officer/CTO
Jan. 2002 - Mar. 2016United States, AnaheimDual-hatted operations and technology leader for a direct-to-consumer e-commerce business; owned P&L, fulfillment, infrastructure, and customer experience technology.
Drove a 35% increase in market share in a single fiscal year through data-driven product, pricing, and customer acquisition strategies.
Integrated cloud-based unified communications across the enterprise, improving customer response times by 40% and enabling 24/7 support coverage.
Automated core fulfillment and order-processing workflows, cutting operating costs and delivery lead times by 50% and enabling scalable volume growth.
Built and led cross-functional teams spanning engineering, operations, and customer experience.
Magan Medical Clinic, Inc.Information Technology & Telecommunications Director
Jan. 1998 - Jan. 2002Directed joint operations of IT and Data departments supporting over 300 users. Managed budgeting, purchasing, and scheduling, ensuring profitable operations. Maintained a reliable systems environment across multiple platforms: Unix, Windows, Mac, and telecommunications. Developed and maintained infrastructure for networks and telecommunication systems across multiple remote locations connected via T1 lines. Developed and integrated electronic claims submission systems with multiple insurance providers. Led clinic-wide adoption of HIPAA standards related to information technology. Enhanced system usability by consulting with end-users to identify and address deficiencies. Kept the organization at the forefront of technological advances in medical office operations.
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