Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
JAN-PRO Franchise DevelopmentBusiness Consultant
Jan. 2025
Sky Zone PhiladelphiaGeneral Manager
Jan. 2020Monitor Daily Operations- Marketing, Inventory, Supplies, Vendor requirements, Schedules. Maintain Facility providing a safe and functional operating environment. Retaining Overall responsibility for facility and staff. Daily Deposits, End of Day reports. Hiring and HR documentation as well as training of staff. Customer Relations for escalated issues and issues that occur while in the park. Strategize and Market Promotions to increase traffic in park. Prepare and submit bi-monthly payroll. Support Operations Managers in all functions of the park.
ComcastChange Management Analyst 3
Jul. 2016 - Dec. 2019Assess Change tickets for conflicts and approvals. Notify stakeholders of major and service affecting changes. Coordinate/host stakeholder calls for data center and facility work. Assist team with migration to one ticketing system, IOP. Report and test defects for ticketing systems. Manage daily tasks and projects. Support On-Call for off-hour emergency work.
YOH/ComcastChange Management Engineer
Nov. 2014 - Jun. 2016Assess and evaluate Near Neighbor changes to evaluate conflicts. Coordinate, schedule, and create change request for Comcast eBiz team while analyzing business risk. Maintain and report on CM metrics to Senior Leadership. Host Go/NoGo, readiness touchpoints for Sprint apps, and participate in daily CAB call. Collaborate with Sprint Release team on Sprint cycles and operational readiness. Utilize Rally for scrum planning and team meetings. Contribute to tracking PCI compliance for eBiz infrastructure.
Comcast/AmdocsTeam Leader Addressability
Jul. 2013 - Nov. 2014Manage Nine Direct Reports for Amdocs Video/PPV/HSDS/CDV teams on two coasts. Handle escalated issues and assign projects and support. Provide level of effort requirements for new projects. Track Defect fixes and enhancements from start to QA to implementation. Consult with Application architects on biller behavior for development of outside tools. Led the team that provides 24/7 on-call support of the Amdocs billing system. Train off -shore and on-shore teams through knowledge transfer sessions. Project management from inception to completion.
Comcast/AmdocsSr. Provisioning Analyst
Jan. 2006 - Jul. 2013Responsible for Provisioning Agents that flow transactions from the billing system. On-call 24/7 with weekly overnight System Upgrades. Assist new markets with roll out of Digital Voice Service. Support issues through Remedy ticketing system. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives and standards of performance, policies and procedures. Interpreted and communicated new or revised policies to staff. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services.
ComcastAddressable Representative
Apr. 2005 - Apr. 2006Resolve issues at second and third levels. Support Interfaces on a 24/7 on-call rotation. Training of new applications and new representatives.
Endodontic SpecialistsHelp Desk Support
Jan. 1998 - Jan. 2004Troubleshoot errors within billing system Help desk support. Resolving issues 1st level Escalate issues to necessary technicians. Demonstrated versatility by performing all office management functions of dental office. Consulted patients on insurance and payment solutions. Applied computer skills by assisting doctor's in creating reports using digital x-rays. Responsible for the Accounts Receivable function for the office.
Comcast CellularCustomer Service Representative
Jan. 1997 - Jan. 1998Trained customers with the operation of their cellular phones. Resolved technical and service problems of customers. Recommended solutions to customers on best solution to meet their needs.
Intch is a Professional Networking App for the Future of WorkSee more people like Johanna on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1128891 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
15
Project Manager, Consultant
15
Production Assistant
284739 people
15
Project Manager, Consultant
17
Business Analyst
16
Director @ Axia Advisors, LLC