BERMAGUI COUNTRY CLUB LTDGeneral Manager
Mar. 2021 - Aug. 2023Bermagui, New South Wales, AustraliaMembership based, 18-Hole Championship Golf Course and Registered Club on the Sapphire Coast of NSW offering mixed variety of sports, gaming, bars and restaurant and housing a number of community facilities. A 2000+ member community organisation focused on serving the needs of the community. Compliance Management Human Resources Strategy Profitability Analysis Board Communication Record Keeping Marketing Leadership Budget Management Strategic Planning Key Achievements: Crisis Management: Managed operations, employee stand-downs, and member communications during the COVID-19 shutdown. System Innovation: Transitioned to a new gaming-based membership system, enhancing data management. Cost Efficiency: Outsourced accounting, saving costs, improving reporting, and introduced a new Operations Manager role. Marketing and Loyalty Enhancement: Enhanced marketing strategies and loyalty programs for business-wide improvement. Operational Excellence: Implemented structured operational plans and financial budgets for better management. Business Development: Attracted external interest from developers for potential business opportunities. Payroll System Efficiency: Implemented an efficient payroll system, improving financial processing. Customer Service Innovation: Enabled QR code-based ordering, enhancing customer experience in the food business. Service Accessibility: Launched an online golf booking system, increasing accessibility and convenience. Revenue Growth: Achieved 21% revenue growth, including a 45% increase in gaming revenues.