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Work Background
IntuitGlobal HR Advisor
Mar. 2022California, United StatesI am responsible for resolving a wide range of HR issues, including benefits, payroll, workplace accommodations, global mobility, compensation, and talent development. In my role, I have consistently delivered world-class care experiences that enable employees to perform at their best. As part of a collaborative, cross-functional team, I have contributed to the continuous improvement of workforce experiences by partnering closely with centers of excellence to refine programs based on customer feedback. My work involves delivering personalized support through multiple communication channels, such as chat, phone, and casework. I am also skilled in managing sensitive employee relations issues, including performance management, investigations, and threat management, while ensuring compliance with organizational policies. Additionally, I coach end users on HR technology systems and SaaS applications, enhancing their ability to navigate and utilize these tools effectively.
PIMCOAskHR Analyst
Oct. 2020 - Jan. 2022Newport Beach, California, United StatesResponsible for managing employee inquiries within expected SLAs (service level agreements) and associated performance targets and metrics. Play a critical role in the implementation of HR technology and provide personalized solutions regarding HR processes, while creating a positive and impactful experience for employees globally, and execution of established HR programs, policies, and procedures globally. ● Execute end-to-end HR business processes, including but not limited to tasks related to global benefits, employee mobility, performance management, and timekeeping. ● Provide guidance about HR processes and policy to employees, candidates, and alumni. ● Identify process improvements and manage projects from conception to implementation. ● Process transactions across HR systems and ensure data quality is maintained ● Provide essential support in the implementation, maintenance, and development of HRM systems, such as Workday, Cornerstone, Saba, ServiceNow, and Peoplesoft. ● Key achievements include automating and modernizing new hire orientation. Solely, managed the firm’s Education and Certification Reimbursement program for all US & Canada employees. Coordinating logistics for firm-wide training courses that cover a wide range of topics such as Cybersecurity, Anti-Discrimination and Anti-Harrassment, and COVID-19 safety protocols
PIMCOTalent Development Associate
Aug. 2019 - Oct. 2020Newport Beach, CAResponsible for managing learning and development initiatives, training program logistics, supporting cross-functional initiatives that aim to enhance HR processes, and fostering a continuous learning culture. ● Provide essential support in the development and maintenance of HRM systems such as Learning Management System (Cornerstone on Demand) and Performance Management System (Saba). ● Create and manage on-demand digital training courses and instructor-led training courses, globally. ● Key achievements include coordinated logistics for 100+ training courses that cover a wide range of topics such as presentation skills, new hire orientation, leadership, manager development, investment skills, sales skills, and new systems/technology adoption.
Center for Innovation & ChangeCo-Lead Organizational Development & Change Consultant
Dec. 2018 - Jun. 2019Greater Los Angeles AreaLead a team of 12 junior consultants to assess change readiness of client organization. Lead interviews with Subject-Matter Experts to identify success factors for change agent teams. Lead survey instrument design to measure the strengths and gaps of the client’s competencies. Develop and update project documents including meeting agenda, emails, progress reports, PowerPoint slides, Excel Spreadsheets, projects timeline, and training materials. Manage project execution to ensure adherence to schedule, project scope, and client expectations. Work closely with CIC director to coach and train junior consultants in regards to interview skills, report writing, project planning, data analysis, and communication with the client.
Time AuctionMarket Research Analyst
May. 2018 - Aug. 2018Greater Los Angeles AreaConducted market research to identify potential partners and sponsors in Los Angeles. Collected and organized qualitative and quantitative data on viable targets. Identified solutions increase market research effectiveness, using “Best Practice” Methodology. Presented a bi-weekly report that summarizes findings and recommendations. Coordinated with market research team to design a plan for securing high potential targets.
Hyperloop Transportation Technologies, Inc.Human Resource/Organizational Development Junior Consultant
Nov. 2017 - Sep. 2018Culver City, CAAssessed client’s virtual on-boarding and established plan to increase organizational efficiencies. Interviewed stakeholders to identify areas of improvement for virtual onboarding system. Conducted research of potential E-Learning solutions for Learning & Development function. Assisted in analyzing client’s applicant tracking software to identity areas of development for employee engagement and connection with organizational culture. Analyzed qualitative data from employee surveys and assisted in survey redesign.
Alabama Agricultural and Mechanical UniversityHuman Resources Intern
Aug. 2015 - May. 2016Huntsville, Alabama AreaFacilitated phone calls, emails, and messeges Created tables and spreadsheets in Excel Created PowerPoint Presentations for HRM Meetings Created 'New Hire' packets for employees including I9 and W-4 forms
Oakwood UniversityMarketing Specialist/Event Coordinator
Apr. 2015 - May. 2016Huntsville, Alabama AreaLeading a team of 10 students Planned events for the student body (recreational & formal) Created marketing strategy and branding for each event (video and graphics production) Managed budget and weekly purchases for each event Coordinated event logistics (materials, scheduling, safety) and activities for the student body
Oakwood UniversityService Learning Research Assistant
Nov. 2014 - May. 2015Huntsville, Alabama AreaLead a team of 6 junior psychology students Conducted “Best Practice” research for learning curriculum Developed weekly curriculum for the Boys & Girls Club Service Learning Project Facilitated weekly project management meetings with Boys & Girls Club
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