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Work Background
TERRAGRNHead of Social and Digital Communications
Nov. 2021 - Aug. 2022
Betsafe KenyaSocial Media Lead
Oct. 2020 - Feb. 2022Kenya-Setting up and managing the social media handles for this startup company. -Managing the execution of social media campaigns to ensure brand penetration and customer acquisition. -Creation of strategy, content and planning for all the social media platforms. -Overseeing the community management of the social media platform in liaison with the customer experience team. -Liaising with Partner clubs for their digital content
Brand2D| Dentsu AegisAccount Manager
Jan. 2020 - Oct. 2020Nairobi, KenyaStrategy Implementation ✓ Plan and execute strategies aimed at influencing customer behavior across new media channels, analyzing client-initiated conversations and advising on appropriate marketing ✓Ensure the execution of social media campaigns, ensure customer acquisition and support monetization across the company’s portfolio ✓Collaboration with Account Executive, Content creator, designer and other teams to ensure delivery on time and within strategy requirements ✓Work with clients to create a social media strategy that collaborates with marketing, public relations and advertising campaigns, research top influencers, competitors, and trends in clients' industries. Social Media Monitoring ✓Monitor and analyze social media trends and their impact on the clients’ brand. ✓Source and manage relationships with social monitoring and platform partners to support and develop commercial opportunities ✓Monitor the competition and be aware of market changes and developments ✓Oversee brand monitoring ✓Ensure Media buying is on track and report are accurate in accordance with the Key performance indicators of the Campaign. Project Management ✓Develop budget allocation for clients’ social media, digital initiatives, and online media activities. ✓Liaise and oversee the activities of other agencies outsourced to support Brand2D in execution of clients deliverables ✓Client Relationship Management (CRM) initiatives including giving client project updates, presentation and project briefs (weekly or as required) ✓Develop and present client project reports including progress reports for the clients’ campaigns. Clients Handled Include: →NCBA Bank →GIZ →Lordship Africa →Upfield Kenya
SportpesaCustomer Relations Specialist
Jun. 2018 - Dec. 2019Kenya✓Company’s point of contact with clients ✓Managing incoming calls and customer service inquiries ✓Identifying and assessing customers’ needs to achieve satisfaction ✓Build sustainable relationships and trust with customer accounts through open and interactive communication ✓Manage the needs and complaints of clients on our digital platforms. ✓Managing the company's digital platforms through creation of content. ✓Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. ✓Take the extra mile to engage customers
Bars KenyaCommunity Manager
Mar. 2017 - Aug. 2017Nairobi, Kenya✓ Managed the company’s communication strategies ✓ Building relationships with clients, partners and the media ✓ Took part in the preparation and execution of the company’s events ✓ Creating content for the company’s website ✓ Sourcing for new clients for the company’s listing
Antarc LimitedBusiness Development Executive
Nov. 2015 - Dec. 2016Nairobi✓Servicing Antarc’s corporate and individual clients ✓ Sourcing for new clients ✓ Preparing quotations for clients based on their requirements ✓ Visiting existing and potential clients’ site to advice on which products would best suit their requirements. ✓ Preparing and presenting proposals to existing and potential clients
Equity Bank LimitedSales Representative
Jul. 2013 - Nov. 2013Nairobi✓Marketing of BebaPay Commuters’ card ✓Training of BebaPay merchants ✓Sales of the BebaPay Commuters’ card ✓Monitoring and evaluation of the progress of the BebaPay Commuters’ card
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