José Herlon Pereira Santos

Administrator

Office AdministratorAdministrative AssistantAssistantCall Center SupervisorSupport SpecialistCall CenterAdministrative SpecialistHR GeneralistHR

ENGLISH Professional with over 20 years of experience in Human Resources and Administrative functions, working with both national and multinational companies. Extensive background in large organizations such as ABB, Premier Durr, TNT Logistics, Nitronor, and Duratex, across multiple industry sectors. Strong expertise in Training and Development, Recruitment and Selection, Performance Management, Payroll, Labor and Union Relations, Compensation and Benefits, Occupational Health and Safety, Internal Communication, and Contract Management (Cleaning, Facilities, Property Security, and Food Services). Experienced in supervising online customer service teams, with excellent skills in internal and external stakeholder management, including service providers. Known for a collaborative mindset, strong teamwork skills, high-quality customer service, results-driven approach, and an entrepreneurial attitude focused on continuous improvement and business performance.

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