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Work Background
Blue Cross and Blue Shield of MinnesotaPrincipal Business Design Consultant
Jul. 2022Lead a cross-functional team in designing, developing, testing and performing all demonstrations of the new platform (Connect) for all internal stakeholders, external agents and clients. Liaise between contractors from multiple vendors and the internal stakeholders within Sales, Development and Leadership. Develop, organize, and maintain key metrics for the digital platform using Looker, enabling data-driven decision-making. Strategically aligned sales channels with market dynamics, crafting and executing a comprehensive roadmap. Pioneered user survey initiative and led market research analysis to uncover user pain points and competitive advantages.
Bright HealthManager - Project Management - Transformation Management Office
May. 2021 - Jul. 2022United StatesManaged a team of project managers and analysts, fostering vendor relationships and driving project success through innovative problem-solving and agile methodologies. Specialized in building cohesive teams by identifying and recruiting talent, onboarding, and mentoring these new hires. Engineered project triage, estimation and management processes for the operations team. Pioneered process improvements and strategic roadmaps to enhance operational effi ciency and scalability. Leveraged Microsoft Planner, Asana, and Tableau to streamline Annual Readiness status reporting, ensuring timely tracking and escalation of accomplishments, risks, and mitigations. Selected by senior leadership to lead strategic CAHPS improvement initiative, managing vendor partnerships and data integration.
Bright HealthSenior Project Manager
Apr. 2020 - Jun. 2021Successfully managed the regulatory materials program for all lines of business (Medicare Advantage, Individual and Family, and Employer Group) from design, branding, and copy writing through implementation, testing and post-release validation and support. Managed daily execution of project/programs, including critical path tasks, resources, and risks. Performed estimation, interviews, and root cause analysis for multiple compliance projects that impacted the entire organization.
Bind On-Demand Health InsuranceDirector of Enrollment Operations
Oct. 2019 - Apr. 2020Greater Minneapolis-St. Paul AreaLed team of goal-oriented analysts with openness, clear, effective communication, and a servant-leadership mentality. Developed robust policies, procedures, and reporting tools, leading to the organization's only SOC2-compliant department. Improved organizational scalability through the development of effi cient tools, templates, and structures. Created metrics that allowed data-driven decisions resulting in better prioritization of backlogged items, with a focus on automating processes. Managed diverse projects across the organization, employing Waterfall, Agile, and Kanban methodologies.
Hollstadt ConsultingSenior Project Manager for Hollstadt at Blue Cross Blue Shield of Minnesota
Jul. 2014 - Oct. 2019Managed successful Medicare print campaigns, implementing data-driven quality assurance processes. Selected by leadership to manage high-priority, high-visibility projects, requiring rapid response and lean methodologies. Developed and maintained key performance metrics and reports using Tableau, Excel, and PowerPoint to support organization-wide transformation. Led and developed a team of Project Coordinators through training and onboarding.
Hollstadt ConsultingRelease Manager at UnitedHealth Group
Jan. 2013 - Dec. 2014United Health CareCommunicated critical project updates, including audit results and change management to leadership. Cultivated strong global team relationships, optimizing project coordination and execution. Managed program risks and led release planning and execution for supported products.
Valhalla Place IncCorporate Compliance Officer, Contract Manager, Project Manager
Apr. 2012 - May. 2013Led comprehensive organizational rebranding, overseeing design, collateral, website, and social media redesigns. Managed multi-faceted projects (compliance, marketing, HR) to successful on-time, on-budget completion. Managed diverse vendor relationships (IT, insurance, merchant, security, marketing) and oversaw successful project completion across multiple domains. As Safety Offi cer, improved staff compliance and mitigated risk through proactive safety training and HIPAA adherence. Optimized resource allocation (real estate, construction, equipment) and maintained accurate facilities mapping.
Valhalla Place IncFinancial Specialist
Oct. 2010 - Apr. 2012Managed front-end revenue cycle operations, including closely working with a caseload of self-pay clients to develop realistic payment plans. Created policy and procedure for financial transactions to ensure compliance with state, federal and accreditation standards. Functioned as the IT subject matter expert to help diagnose and assist colleagues with software concerns. Exhibited stellar customer service with every encounter, with a focus on de-escalation and conflict resolution.
Meridian Behavioral HealthFinancial Coordinator
Oct. 2008 - Oct. 2010Alliance ClinicAssisted Program Manager in roll-out of implementation of electronic medical records system. Managed front end revenue cycle operations and worked with clients to develop realistic payment plans in outpatient drug treatment center. Acted as the county authorization and billing liaison based on demonstrated skills in cultivating and repairing working relationships between company and county governments. Excelled in customer service skills in a high stress and face paced environment.
Outreach Services CompaniesPatient Advocate
Jun. 2007 - Oct. 2008Golden Valley, MN• Utilized my outstanding interpersonal skills to create and maintain positive relationships between the patients, hospital staff, and government workers • Made use of exceptional organization skills and successfully coordinated health care applications, combined application forms for government programs and financial aid applications for hospitals. • Assisted patients with and without insurance to determine eligibility for Medicaid programs and apply for such programs Major Accomplishments • Led successful initiative to create a new company office at North Country Regional Hospital, Bemidji, MN, providing customer service and patient advocate training to current and new staff members • Assumed leadership position in successful office-wide internal documentation project to regularize office procedures and policies, in the process gaining expertise in HIPAA compliance regulations
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