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Work Background
Q21 Solutions LimitedDirector Of Event Execution
Apr. 2020Lagos, NigeriaLeadership Spearheads all operational aspects, manages budgets, coordinates multiple projects, and reports directly to the CEO. Leads a team of 10 in the effective execution of projects with a priority on brand representation & excellence. Fosters collaboration between departments to drive productivity and efficiency. Reviews performances based on set KPIs, identifies skills gaps, provides constructive feedback, recognizes top performers, and motivates the team using proven strategies to strengthen morale and cohesion. Event Execution & Stakeholder Management. Meets with clients to conceptualize events, understand their motives, brand identity, and target audience. Actively conducts research to stay abreast of industry trends, best practices, potential venues, suppliers, and the latest technology apps and software for event management. Collaborates effectively with key stakeholders across all levels from clients to vendors to internal management by maintaining an open line of communication to drive alignment with budget, contract negotiations, and the execution of top standard events. Key Achievements. Manages an active pipeline of clients yielding repeat businesses and referrals resulting from intentional client satisfaction, achieving 40% - 50% ROI and 99.9% positive reviews. Introduced a feedback and evaluation system post-events which highlighted an asset management problem and led to data-driven solutions within the company.
Q21 Solutions LimitedEvent Execution Manager
Jun. 2015 - Mar. 2020Team Management. Led a team of 4 and ascertained a clear understanding of assignments and project peculiarities. Facilitated team-building activities to enhance collaboration and create a positive and inclusive team culture. Developed and implemented budgets to enhance processes and took ownership of the expenses. Strategized with the team and delegated tasks of client brief interpretation to presentation proposals. Event Management. Functioned as the first point of contact for all corporate event planning and execution. Effectively communicated event goals, requirements, & timelines to all key stakeholders for clarity across board. Maintained event budget and negotiated contracts and suppliers to ensure high quality of deliverables. Key Achievements. Achieved positive feedback from satisfied clients on the efficient utilization of the allocated budget to deliver high-standard events without overspending. Maintained an open line of communication with clients, pre, during, and post-events to ensure all boxes are checked.
Q21 Solutions LimitedEvent Coordinator
Jun. 2013 - Jun. 2015Coordinated logistics, finances, venue, preparation, planning, and closeout of events. Liaised with other team members, vendors, food caterers, and servers. Participated in venue scouting, set design, location decor and arrangement, seating, and other event management duties.
Zenith Bank PlcCustomer Service Officer
Aug. 2011 - Jun. 2012Functioned as the first point of contact for all customer complaints and inquiries. Prepared correspondence, proposals, and documentation of cash management for new and existing department processes. Reconciled cash applications, disbursements, and prepared cash flow reports while identifying and evaluating variances. Key Achievements. Recognized for going above and beyond for clients and awarded an outstanding A grade in the performance appraisal.
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