Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Inmar IntelligenceAccount Manager, Healthcare Services
Aug. 2025• Lead end-to-end client management for inpatient pharmacy accounts, driving satisfaction and retention through strategic onboarding, technical training, and operational support for MedEx and TraySafe medication management systems.
• Spearheaded development of a centralized documentation website using Google Apps Script, streamlining SOPs, field technician guides, and client resources while automating redundant workflows to enhance cross-team efficiency.
• Partner cross-functionally with product, engineering, and field operations to resolve complex client issues—performing onsite installations, software troubleshooting in Ubuntu/Linux environments, and remote support via SecureLink and TeamViewer.
• Champion continuous improvement by modernizing processes, leading client training programs, and contributing to SOP updates that strengthen compliance, operational consistency, and customer experience across MedEx healthcare solutions.
ConsultancyCustomer Experience Consultant for Automation Engineering
Apr. 2025• Act as the main point of contact for clients post-sales and post-go-live, managing relationships, addressing technical needs, and coordinating with internal engineering teams.
● Liaise with third-party vendors and internal stakeholders to support parts fulfillment, system optimization, and continued automation performance.
● Translate client feedback into actionable improvements, facilitating technical conversations and advocating for solutions that enhance satisfaction and retention.
● Leverage AI tools and data analysis to process large data sets, uncover trends, and support clients with data-driven insights for system performance and operational improvements.
Harris ComputerProfessional Services Project Manager
Sep. 2021 - Apr. 2023● Spearheaded county-level government SaaS implementations, managing scope, training, and go-live coordination.
● Reconfigured JIRA workflows to streamline cross-team collaboration, cutting operational costs by 50%. ● Led Agile project delivery, facilitating sprint planning and progress tracking across R&D, QA, and development.
● Proactively resolved issues and renegotiated timelines with stakeholders, ensuring satisfaction and transparency.
Wolfram ResearchTechnical Project Coordinator
Feb. 2021 - Jul. 2021• Managed multiple Agile-driven technical projects using JIRA and collaborative documentation tools. • Integral role in education framework programs and launching a virtual blockchain conference within two months.
• Utilized WordPress to update and document Wolfram internal sites, as well as, edit existing digital publications
Mohawk GroupProject Coordinator / Special Projects Lead
Sep. 2018 - Feb. 2021United States, Dalton• Oversaw 50+ long-term projects across Canadian and U.S. sales regions on a daily basis, staying within strict manufacturing guidelines and budgetary needs
• Acted as client liaison for high-profile accounts (e.g., Hilton, Marriott), managing multimillion-dollar custom orders
• Led projects to ensure deadlines were met early or on time and lead times were within client expectations for overall project success
• Developed performance metrics tracking systems and mentored sales staff on project scope alignment, custom product lines and manufacturing specifications
Intch is a Professional Networking App for the Future of WorkSee more people like Ciara on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374484 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst